Mohamad Soujod

Achievements/Tasks
Direct and motivate a dynamic Sales and Customer Management team across Lebanon, Iraq, Libya, and Palestine to surpass strategic sales objectives and conversion benchmarks. Collaborate with cross-functional teams to formulate and execute comprehensive sales strategies, enhancing customer engagement and retention initiatives. Analyze sales performance metrics and ensure data accuracy within Salesforce CRM, delivering strategic insights to optimize campaigns and improve overall customer experience. Seek new strategic business opportunities and partnerships to enhance the British Councils presence in the market

Achievements/Tasks
Enhance customer experiences and drive engagement by managing inquiries, overseeing cash transactions, leading the IELTS B2B partnership program, coordinating advantage sessions across Lebanon, Jordan, Iraq, and Palestine, and streamlining processes to improve conversion rates while achieving annual targets

Achievements/Tasks
Oversee the timely implementation of projects by adapting to new procedures, negotiating fees, and managing diverse ofshore teams, while ensuring efective communication with stakeholders, maintaining client satisfaction, and implementing business strategies and marketing campaigns to drive growth and seek new opportunities in the MENA region.

Achievements/Tasks
Conduct comprehensive research to identify project opportunities and assist in bid preparation, while developing and implementing policies and procedures, monitoring projects, and fostering positive relationships with stakeholders and partners