Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Mohamad Suhail , field support engineer

Mohamad Suhail

field support engineer·Diyar United

Kuwait

Bachelor's degree, Electronics And Communication

Work experience

Total years of experience: 8 years, 5 months

field support engineer

April 2023 - Present

Diyar United

Hawali, Kuwait

April 2023 - Present

• Provide IT support for PCs and laptops, including imaging, cloning, and troubleshooting.
• Manage service requests and incidents, ensuring adherence to SLA through a ticketing system.
• Install, configure, and troubleshoot Windows OS across multiple devices.
• Perform desktop and laptop hardware/software diagnostics and repairs.
• Install and configure Office 365, Teams, applications for end-users.
• Provide technical support to end-users, assisting with issues ranging from basic software troubleshooting to complex network problems.
Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer

October 2016 - December 2021

velocity IT Network Services

Abu Dhabi, United Arab Emirates

October 2016 - December 2021

• Installed, configured, and troubleshot Windows OS, enhancing system performance and monitoring for optimal operation.
• Maintained and configured network printers, servers, desktop computers, routers, switches, IP phones, and IP cameras.
• Managed storage devices, backups, and network configurations.
• Configured email clients (POP3/SMTP) for client systems. • Installed and configured Telephone systems (Avaya, Panasonic).
• Led the installation and configuration of CCTV systems (Hikvision, Samsung, Dahua).
Company industry:
IT Services
Job role:
Engineering

Education

Government College Of Engineering Kannur

August 2013

August 2013

Bachelor's degree, Electronics And Communication

India

GPA (percentage): 61%

GPA (percentage): 61%

Technical education department kerala

March 2010

March 2010

Diploma, Electronics

India

GPA (percentage): 74%

GPA (percentage): 74%

Skills

MCSA
Expert
MCSA
Expert
IP Phones
Expert
IP Phones
Expert
Access Control
Expert
Access Control
Expert
CCTV
Expert
CCTV
Expert
IP Networking
Expert
IP Networking
Expert
windows 7
Expert
windows 7
Expert
system administration
Intermediate
system administration
Intermediate
ACTIVE DIRECTORY
Beginner
ACTIVE DIRECTORY
Beginner
CCNA
Beginner
CCNA
Beginner
COMPUTER NETWORKING
Beginner
COMPUTER NETWORKING
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
DHCP
Beginner
DHCP
Beginner
DNS
Beginner
DNS
Beginner
ELECTRONICS
Beginner
ELECTRONICS
Beginner
ENGINEERING
Beginner
ENGINEERING
Beginner
FIREWALLS
Beginner
FIREWALLS
Beginner
windows server
Intermediate
windows server
Intermediate
windows server 2008
Expert
windows server 2008
Expert
computer hardware troubleshooting
Intermediate
computer hardware troubleshooting
Intermediate
IT Technical Support
Intermediate
IT Technical Support
Intermediate
Installation
Expert
Installation
Expert
Technical Support
Expert
Technical Support
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate

Languages

English

Expert

Hindi

Expert

Training and Certifications

Certifications
Microsoft 365 Certified :Adminstrator Expert
Dec 2022
Show credentials
Comptia A+
Apr 2024
Show credentials
ITIL v4
Feb 2024
Show credentials

Hobbies and interests

cricket
Fishing