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Mohamad Turk, Call Center Director

Mohamad Turk

Call Center Director·Meltndip

Lebanon

Bachelor's degree, Business And Computer Studies

Work experience

Total years of experience: 16 years, 6 months

Call Center Director

January 2016 - Present

Meltndip

Beirut, Lebanon

January 2016 - Present

• Recruited, trained, and led a team of 7, implementing monthly performance reviews and coaching sessionsto
boost productivity.
Company industry:
Call Centers & Customer Care Outsourcing

Financial Accountant

January 2022 - January 2024

Chatila Trust

Beirut, Lebanon

January 2022 - January 2024

• Generated timely monthly/quarterly financial reports for executive use, enabling strategic decision-making.
• Coordinated with auditors and external stakeholders to ensure data accuracy and transparency.
Company industry:
Financial Services

News Writer

January 2021 - January 2022

EV Electra

Beirut, Lebanon •Hybrid

January 2021 - January 2022

• Stayed current with industry trends to deliver relevant, engaging content.
Company industry:
Automotive Manufacture

Captioner

January 2019 - January 2020

Everteam

Beirut, Lebanon •Remote

January 2019 - January 2020

• Utilized captioning tools to synchronize dialogue, enhancing content accessibility for diverse audiences.
Company industry:
IT Services

Sales Manager

January 2014 - January 2015

Paper Pros

Jeddah, Saudi Arabia •Hybrid

January 2014 - January 2015

• Built lasting relationships with B2B clients, improving client retention by 25%.
Company industry:
Manufacturing

Floor Clerk

January 2012 - January 2014

Makassed General Hospital

Beirut, Lebanon

January 2012 - January 2014

• Maintained accurate digital records using hospital software systems, reducing clerical errors.
Company industry:
Other Healthcare Services

Call Center Operator & Dispatcher

January 2011 - January 2014

Barbar Restaurant

Beirut, Lebanon

January 2011 - January 2014

• Optimized delivery routes using real-time tracking to reduce wait times by 20%.
Company industry:
Catering, Food Service, & Restaurant

Travel Consultant

January 2009 - January 2011

Kurjieh Travel

Beirut, Lebanon

January 2009 - January 2011

• Customized travel packages for individuals and corporates, boosting client satisfaction and repeat bookings.
Company industry:
Travel Agency

Education

Lebanese University

January 2014

January 2014

Bachelor's degree, Business And Computer Studies

Lebanon

resala arabia

January 2012

January 2012

High school or equivalent, economy and sociology

Lebanon

Skills

COST MANAGEMENT
Intermediate
COST MANAGEMENT
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate

Languages

Arabic
Beginner
English
Beginner