Mohamad Turk

- Launched and Managed the restaurants delivery office and coordinated daily delivery operations and ensured eficient order distribution and on-time
deliveries

- Recruited, trained, and led call center team, implementing monthly performance
reviews to boost productivity, and reduced average call handling time 20% by
improving workflow and communication procedures

- Contributed to menu development, product pricing, and operational planning

- Worked closely with management to improve the restaurants delivery management system and operational processes

- Maintained excellent customer service while resolving complaints
professionally and eficiently.

- Increased customer online feedback rating from
3.5 to 4.3 out of 5 through rapid issue resolution and communication strategies

- Coordinated with external delivery platforms to strengthen business
relationships and improve service coverage

- Managed and optimized a catalog of 100+ products using in-house CMS,
improving order accuracy and inventory control

- Managed daily cash operations for currency exchange and money transfer transactions, handling high-value cash with accuracy and strict compliance

- Promoted to supervise and coordinate exchange operations

- Generated, prepared and maintained Excel spreadsheets to track daily receipts, payments, and accurate monthly, quarterly, and annual financial reports for management and external stakeholders

- Coordinated with the Central Bank to obtain competitive exchange rates, ensuring compliance with financial regulations and delivering excellent
customer service

- Improved operational eficiency by assigning dedicated cashiers, reducing errors, and speeding up transaction processing

- Investigate and resolve discrepancies or variances in financial records, providing insights and recommendations to management based on financial analysis

- Monitoring currency exchange operations to guarantee eficient and error-free services and coordinated with auditors and external stakeholders to ensure data accuracy and transparency

- Writing clear and engaging content that is aligned with the tone and style of the
publication.

- Revising and editing the article to ensure that it is accurate and follows editorial
guidelines.

- Keeping up to date with current trends and developments in the field or topic
being written about.

- Using search engine optimization techniques to make the article more visible
on the internet.

- Transcribed and captioned multimedia content with 95%+ accuracy under tight turnaround schedules.

- Utilized captioning tools to synchronize dialogue, enhancing content accessibility for diverse audiences.

- Promoted from Sales Representative to Sales Manager within 6 months based on outstanding performance and sales achievements

- Increased sales revenue by implementing efective sales strategies and strengthening relationships with existing and new customers resulting in higher customer satisfaction and repeat business

- Led and motivated the sales team to achieve sales targets while improving
overall sales performance and operational eficiency

- Developed a fast and eficient pricing system that simplified the quotation
process, improved pricing accuracy, and reduced response time

- Analyzed market trends and customer needs to identify new business
opportunities and company growth

- Identified and secured new key accounts, contributing to business growth and
increased market presence by 30%

- Negotiated with manufacturers and suppliers to obtain the best prices and expand the product portfolio, providing customers with a wider range of competitive solutions

- Started as a Call Center and Order Preparation oficer, handled customer calls
and prepared orders for delivery

- Managed 100+ daily calls during peak times, ensuring accurate order operating

- Promoted to Delivery Ofice Supervisor based on performance and reliability

- Improved order processing and dispatch times by coordinating eficiently with
the kitchen and delivery team

- Performing clerical tasks, such as filing, copying, and data entry

- Managing patient admission and discharge processes

- Maintaining patients medical records and charts

- Providing general information about hospital policies and procedures

- Handling billing and insurance issues for patients

- Updating patient information in hospital databases

- Assisting with the coordination of patient care activities, such as helping to arrange for tests or procedures

- Represented the company at the Muscat International Exhibition

- Arranged and displayed silver products to create an attractive sales presentation

- Assisted customers and provided product information and pricing

- Booking flights and accommodations for clients

- Providing clients with information on passport and visa requirements, travel insurance, and other necessary documents

- Coordinating the details of travel plans, including activities

- Updating clients on the status of their visa application

- Coordinating with the Saudi Arabian embassy or consulate to expedite the visa process

- Verifying that all required documents are in order and meet the requirements for obtaining a visa