محمد زيدان, Platform Support

محمد زيدان

Platform Support

Ecomz

البلد
لبنان
الخبرات
2 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :2 years, 5 أشهر

Platform Support في Ecomz
  • لبنان
  • أشغل هذه الوظيفة منذ ديسمبر 2021

• Generating sales leads
• Identifying customer needs and helping customers use specific features.
• Analyzing and reporting product malfunctions by testing different scenarios or impersonating users.
• Gathering customer feedback and sharing it with our Product, Sales and Marketing teams.
• Informing customers about new features and functionalities.
• Following up with customers to ensure their technical issues are resolved.
• Meet personal/customer service team sales targets and call handling quotas.
• Purchasing and configurating of domains and emails.

Specialties & Skills

PURCHASING
CUSTOMER SERVICE
COORDINATING
RESEARCH
OPERATIONS
SPSS (STATISTICAL SOFTWARE)
DATASET
COMPUTER HARDWARE
LEADERSHIP

اللغات

الانجليزية
متمرّس
العربية
متمرّس