Platform Support
Ecomz
Total des années d'expérience :2 years, 6 Mois
• Generating sales leads
• Identifying customer needs and helping customers use specific features.
• Analyzing and reporting product malfunctions by testing different scenarios or impersonating users.
• Gathering customer feedback and sharing it with our Product, Sales and Marketing teams.
• Informing customers about new features and functionalities.
• Following up with customers to ensure their technical issues are resolved.
• Meet personal/customer service team sales targets and call handling quotas.
• Purchasing and configurating of domains and emails.