Mohamad Zrik

System Administrator For (Windows Server &Active Directory, Microsoft Exchange 365 Online services, BuildSmart ERP, Zoho Service help desk, FortiGate, Access Cards, MenaTech, ZK Time & Easy WDMS Attendance System, Jibble).

Configuring and troubleshooting networks to guarantee reliable data transmission and system connectivity.

Combined Excel pivot tables and Power BI to create reports, analyzing data in Excel and presenting interactive visual insights in Power BI for efective decision-making.

help desk and technical support for hardware assembly, maintenance, troubleshooting, and software applications.

ERP Admin -Managed and maintained BuildSmart ERP system configurations, ensuring seamless integration, data accuracy, and eficient workflow automation.

Attendance system monitoring and configuring (ZK Time - WDMS - Time Suite).

Assists management in Decision Making & in creating training materials pertaining to computer troubleshooting and usage of Information Technology systems and software.

Follow up the daily task with the team members and ensure that all incidents engagements updated correctly.

Automated and optimized business workflows using Microsoft PowerAutomate to enhance eficiency, improve data accuracy, and accelerate approval processes

Conducting tests, inspections, and audits to identify defects in the C# codes that the Programmers wrote.

Working in the 7 stages of testing life cycle for the websites before the lunch.

Maintaining accurate and detailed records of quality control activities, test results, and other relevant documentation.