Operations Director
United Technologies
Total years of experience :23 years, 7 Months
•Focus on leading the Operations and Aftermarket department to increasing sales revenue and continuous evaluation on the company’s sales strategies, •Running the business with a 'general management overview e.g. P&L focused commercial approach with accountability for all core functions Managing the planning of the operations and sales activities to meet the desired forecast •Define and communicate customer service standards, review and assess customer service contracts •Improve operational systems, processes and best practices that guarantee organizational well-being direct the daily operations of the customer service team •plan, prioritize and delegate work tasks to ensure proper functioning of the department •ensure the necessary resources and tools are available for quality customer service delivery •review customer complaints, track customer complaint resolution •monitor accuracy of reporting and data base information, analyze relevant data to determine customer service outputs •identify and implement strategies to improve quality of service, productivity and profitability •liaise with company management to support and implement growth strategies •ensure budget requirements are met •evaluate and performance manage staff, identify and address staff training and coaching needs •Proper Execution strategic goals of the company •Perform quality controls and monitor production KPI’s •Monitor the work of various departments involved in service offerings, pricing and distribution of services. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary. •Member of Crisis committee and leadership team.
•Focus on leading the company to increasing revenue and continuous evaluation on the company’s development strategies, follow ups & closing business deals and bids
•Office management, departmental structure, Manage logistical support requirements
Manage Relationships between Stakeholders
•Products Launching and Development, Leading Sales Teams and setting sales targets and KPIs
•Develop and review budget and goals with staff within 60 days of fiscal year end, Review progress as compared to budget with staff quarterly, Hold regular employee meetings.
•Create and maintain an atmosphere in which employees willingly produce at maximum within allocated budget, and manage company expenditure.
•Capacity. Supervise maintenance of preferred staffing levels, Assign employee responsibilities and maintain job descriptions. Complete and administer a yearly merit review with all direct reports.
• Identifying emerging market opportunities. Continuous review of data, reporting, and developing strategies, Setting Marketing strategies & Sales Plans
•Client relationship management/ Consultants and contractors (engineering support, design and Process design)
•Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
•Engineering Design and solutions to consultants/contractors, Products specifications and Design for MEP construction projects, Technical Submittals, Specifications compliance and implementation.
•Overseeing the Maintenance department ( Electro-mechanical Equipment Maintenance/contracting/supervision)
•Technical Expert in products and MEP systems specifications, compliance & maintenance (MEP Equipment : Chillers, AHU, FCU, Solar systems, CCUs, Controls, Pumps, Balancing valves, Boilers, Chimneys, Fans, Heat Exchangers, Filtration systems, Floating floors and many others
Same duties of above
•Responsible for the development and performance of all sales activities in Lebanon and KSA market for specific products.
•Directs the sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients.
•Directs the project manager to ensure the project profitability and proper execution and managing the cost and profitability for the desired project
Develops and recommends product positioning, packaging, and pricing strategy to produce the highest possible long-term market
•Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.
•Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions.
•Monitors competitor products, sales and marketing activities.
•Establishes and maintains relationships with industry influencers and key strategic partners.
•Guides preparation of marketing activity reports and presents to executive management.
•Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.
•Develops a business planning and sales strategy for the market that ensures attainment of company sales goals and profitability. Responsible for the comp. performance and development
•Managed equipment supply, installation for various projects.
•Participate in training and development activities. Consultants assistance in design of projects
•Technical support to consultants, by designing and proposing specifications to different MEP Products / projects, to achieve the best specifications that suit any project requirement.
•Technical support to contractors, by proposing specified products to different MEP projects .
•HVAC Design for full scale projects (Hi-Rise Buildings, Villas malls. etc…).
•HVAC supervision for MEP projects. Manage all aspects of design Supervise shop drawings of all mechanical related works & systems. Prepare the products Material Specifications for the designed project
•Design the Mechanical Services (HVAC, Fire Fighting, Drainage and Water Services) for the required Project.
•Product Expert ( Air handling units, Chilled water pumps, Balancing valves, Filtration equipment, Heat Exchangers, Cooling towers, Boilers, chimney flew systems, and many others)
Master in Business Administration-MBA ( Focus : Management)
B.E. in Mechanical Engineering(engine,heat and power)-five years of study