Product Deployment Team Leader (Acting as Product Deployment Manager)
e-finance
مجموع سنوات الخبرة :16 years, 10 أشهر
• Developing a detailed product deployment plan
• Providing daily management of the deployment team
• Assuming responsibility for deployed applications, and ensure systems are performing and available
• Providing daily direction for staff, serve as escalation point when needed
• Ensuring support team is meeting Service Level Agreements, including uptime, fix time, and quality standards
• Analyzing performance of support organization through statistical reporting
• Prioritizing issues among multiple clients as resource constraints arise
• Ensuring active development is smoothly transitioned from the development team to the support team
• Managing deployment activities for enhancements and new customer deployments
• Coordinating with account management team on daily contact with clients and partners
• Promoting the Support organization to clients and internal management
• Coordinating internal resources and third parties/vendors for the flawless execution of projects
• Managing the relationship with the client and all stakeholders
• Establishing and maintaining relationships with third parties/vendors
• Attending board meetings
• In charge of preparing the projects proposals and tenders
• Developing a detailed project plan to monitor and track progress
• Assisting in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Accomplishing human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
• Ensuring that all projects are delivered on-time, within scope and within budget
• Ensuring resource availability and allocation
• Managing changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measuring project performance using appropriate tools and techniques
• Reporting and escalate to management as needed
• Performing risk management to minimize project risks
• Creating and maintaining comprehensive project documentation
• Determining the lesson learned of each project to be shared and documented to assist at any similar projects
• Developing the organization chart to meet the needs of each project
• In charge of developing the work procedures and process dealing with the quality team
• Attending board meetings
• Assisting the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedules
• Assisting the PM in Developing a detailed project plan to monitor and track progress
• Preparing project organization and communication charts
• Attending client meetings and assist with determination of project requirements
• Chairing site meetings and distribute minutes to all project team members
• Tracking the progress and quality of work being performed
• Using project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures
• Communicating relevant project information to the client and project team
• Ensuring clients’ needs are met in a timely and cost effective manner
• Reviewing field inspection reports from Consultants throughout the life cycle of the project
• Assisting the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval
• Preparing substantial completion certificates and ensure all required project close out documents are obtained
• Communicating ideas for improving company processes
• Keep the Project Manager (PM) and others informed about project status and issues that may influence client relations
• Provide training to the staff responsible for the disbursement of pensions & salaries on the use of salaries payment web application in all governmental organizations
• Provide training for the pension claimers on the use of the bank ATM and the Point Of Sale (POS) machines.
• Provide training to bank-tellers on the use of the web applications designed for both taxes and customs.
• In charge of preparing the monthly newsletter of the department dealing with the marketing team
• Attending board meetings
• Assisting clientele and interface any complaints.
• Responsible for analysis, reviewing and editing of monthly, weekly and daily operation reports.
• Handling and budgeting weekly expenses.
• In charge of nine staff members.
• Assuring offices neat and stocked with necessary tools for functionality.
• Setup and coordinate meetings and conferences.
• Providing orientation for new employees and clients.
• Setup arrangements for organization visitors.
• Attending board meetings
• Direct calls and respond to inquiries
• Perform other related duties as required
• Preparing semi-annual statistics for all schools of Al-Azhar Educational Directorate.
• Preparing semi-annual statistics for the exam results.
• Supervision of the Examination preparation process.
• Arranging meetings.
• Data entry.