Customer service
Bank Audi
Total years of experience :16 years, 1 Months
✓ Provided exceptional service to bank customers, including handling inquiries, resolving issues, and addressing account related concerns. ✓ Processed financial transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments. ✓ Acted as a resource for customers seeking information about various banking products and services, such as savings accounts, credit cards, and loans. ✓ Assisted customers with online and mobile banking applications, troubleshooting technical issues, and educating them on self-service options. ✓ Managed and resolved customer complaints and disputes in a timely and effective manner, ensuring high levels of customer satisfaction. ✓ Promoted and cross-sold banking products and services, meeting or exceeding sales targets and contributing to the bank's revenue growth. ✓ Maintained a clean and organized work area, followed security protocols, and ensured compliance with banking regulations. ✓ Collaborated with other bank departments and teams to address complex customer needs and ensure a seamless customer experience. Awards: ✓ Conference participation at AUB ✓ Certified in finance and banking Skills: ✓ Customer service excellence ✓ Banking and financial transactions ✓ Product knowledge and sales ✓ Problem-solving and dispute resolution ✓ Compliance with banking regulations ✓ Cash handling and drawer balancing ✓ Effective communication and interpersonal skills ✓ Team collaboration and multitasking ✓ Sales prospecting and lead generation ✓ Client relationship management ✓ Consultative selling and needs analysis ✓ Sales presentations and product knowledge ✓ Market research and data analysis