Mohamed Aly

• Identifying opportunities to improve the customers & the consumers
experience.
• Responsible for new customers and ensuring that their account is up and
running.
• Setting and communicating daily tasks to team.
• Taking ownership of complaints ensuring complaint is resolved in a timely
manner.
• Completing training for new starters.
• Processing and updating customers orders through CMR & SOP system.
• Liaise with head office, logistics, finance, marketing, etc to ensure best
service to both customers and consumers alike.
• Taking charge of escalation from both customers and consumers.
• Covering manager in their absence.

Joined Holland and Barrett as assistant manager for High Wycombe store and
then promoted to branch manager for Amersham store and oversaw two other
stores as they didnt have any branch manager at the time.
• Recruiting & Training fresh staff members.
• Managing, supervising, and appraising staff.
• Overseeing the whole operations which includes staff performance, sales,
and customer service.
• Achieving KPIs and store daily, weekly, and monthly targets.
• Evaluating the supply and availability of stock and profit margins.
• Implementing measures to avoid stock damage, theft, and wastage.
• Managing finance and preparing weekly and monthly reports.
• Motivating employees to achieve targets.
• Maximising profitability.

Odun is an agency working with London Heathrow Airport duty free. I was
accountable for achieving sales targets and making sure that my team would
always deliver the best customer services. I was responsible for stock
availability and would recommend product according to the customers need.

John Paul is the worlds premier provider of global concierge services and
solutions. It provides services such as hotel and restaurant bookings, travel
assistance etc to clients. The client base comprises of premier level credit card
customers be them individuals or corporate clients. They are offered a premier
level of service and access to tailored services.
Our customers include:
• Royal families and private clients
• Major investment banks and partner banks
• Luxury lifestyle and retail businesses.

• Coordinated check-in, boarding, baggage handling, and aircraft
turnaround for multiple airlines.
• Ensured punctual departures by managing ground operations and
liaising with airline representatives.
• Supervised frontline staff to maintain high service standards.
• Resolved passenger issues efficiently, safeguarding airline
reputation.
• Operated airline systems including departure control, baggage
reconciliation, and flight information systems.