محمد فتحي

o Smartsheet Administrator
o Monitoring All Assigned tasks on Smartsheet for all Activities in the project and create Summary weekly report for all Finish work and highlighting delayed tasks.
o Mac users Support
o Meets work standards by following production, productivity and quality resolving operational problems, identifying work process improvements.
o Plans, coordinates, and monitors project scheduling, logistics, and administrative tasks.
o Track and coordinate projects to ensure that implementation and prescribed activities are carried out in accordance with specified objectives.
o Manage user roles, profiles, security procedures, workflow rules and dashboards.
o Meets cost standards by monitoring expenses, implementing cost-saving actions.
o Create Systems for tracking projects progress and workflow.
o Create and modify complex workflows and processes within organization.
o Assist in end of month commission reconciliation and analysis.
o Create and implement training materials and user documentation for internal processes.
o Working with stakeholders to ensure needs is being met both in process and reporting.
o Continuously monitor data quality.
o Monitoring and supervising work progress on-site and comparing with data.
o Managing and editing records and data.
o Provided desktops/Notebooks hardware, OS and standard applications installations and support, Resolve any issues related to Software, Hardware, and MFP and print servers.
o Regularly perform data cleansing and database de-duping.

o Outsource IT Support Engineer for Injazat Data Systems at Transco and Al Ain Distribution AADC (UAE Gov.).
o Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
o Tasks included handling incidents and requests, and providing an interface for other ITSM processes
o And I'm not only handles incidents, problems and questions but also provides an interface for other activities such as change requests, maintenance contracts, software licenses, service-level management, configuration management, availability management
o Provided desktops/Notebooks hardware, OS and standard applications installations and support, Resolve any issues related to File and print servers and group policies
o Replaced and installed new images for 50 desktops in Transco Main Building.
o Back up Data and Restore.
o Supported about 800 - 1000 users in Transco main building remotely, in person or by the phone and on site. And configured Outlook emails on PCs/Notebooks and mobile phones manually.
o Succeeded in preparing technically and supervising and build the team to complete and open the new branch for (AADC) at Emirates Complex.
o Supported Printers, IP phones, Bar Code reader, Desktops.
o managing remote connectivity issues / VPN

o Providing IT Support and services to customers at all levels, Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
o Troubleshooting Routers and internet issues and technical problems related to mails, domain, hosting, Real IPs by the phone.
o Escalate tickets to second level.

o Provided day-to-day support for all IT systems, Network and End users at Petroleum and medical companies Such as PAS and Astra Zeneca.
o Troubleshooting and setup VLANs, Microsoft servers OS, Exchange and active directory domain.
o Supports the installation, configuration and troubleshooting of hardware and software on PC workstations and laptops.
o Ensured that all system back-ups are taken regularly.

o Replaced all devices and desktops yearly and delivered best solutions and quality for users in montage department.
o Installed applications and coordinated all hardware / software upgrades.
o Troubleshoot all Network/System Admin/Applications problems.
o Support Mac and Windows Users