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Mohamed Fathy, IT Administrator “Project Coordinator”

Mohamed Fathy

IT Administrator “Project Coordinator”·Aspen Creations

United Arab Emirates

Bachelor's degree, Bachelor

Work experience

Total years of experience: 7 years, 1 months

IT Administrator “Project Coordinator”

October 2016 - August 2018

Aspen Creations

Abu Dhabi, United Arab Emirates

October 2016 - August 2018

o Smartsheet Administrator
o Monitoring All Assigned tasks on Smartsheet for all Activities in the project and create Summary weekly report for all Finish work and highlighting delayed tasks.
o Mac users Support
o Meets work standards by following production, productivity and quality resolving operational problems, identifying work process improvements.
o Plans, coordinates, and monitors project scheduling, logistics, and administrative tasks.
o Track and coordinate projects to ensure that implementation and prescribed activities are carried out in accordance with specified objectives.
o Manage user roles, profiles, security procedures, workflow rules and dashboards.
o Meets cost standards by monitoring expenses, implementing cost-saving actions.
o Create Systems for tracking projects progress and workflow.
o Create and modify complex workflows and processes within organization.
o Assist in end of month commission reconciliation and analysis.
o Create and implement training materials and user documentation for internal processes.
o Working with stakeholders to ensure needs is being met both in process and reporting.
o Continuously monitor data quality.
o Monitoring and supervising work progress on-site and comparing with data.
o Managing and editing records and data.
o Provided desktops/Notebooks hardware, OS and standard applications installations and support, Resolve any issues related to Software, Hardware, and MFP and print servers.
o Regularly perform data cleansing and database de-duping.

Company industry:
Civil Engineering
Job role:
Information Technology

IT Support Engineer

June 2015 - January 2016

GTFS

Al Ain, United Arab Emirates

June 2015 - January 2016

o Outsource IT Support Engineer for Injazat Data Systems at Transco and Al Ain Distribution AADC (UAE Gov.).
o Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
o Tasks included handling incidents and requests, and providing an interface for other ITSM processes
o And I'm not only handles incidents, problems and questions but also provides an interface for other activities such as change requests, maintenance contracts, software licenses, service-level management, configuration management, availability management
o Provided desktops/Notebooks hardware, OS and standard applications installations and support, Resolve any issues related to File and print servers and group policies
o Replaced and installed new images for 50 desktops in Transco Main Building.
o Back up Data and Restore.
o Supported about 800 - 1000 users in Transco main building remotely, in person or by the phone and on site. And configured Outlook emails on PCs/Notebooks and mobile phones manually.
o Succeeded in preparing technically and supervising and build the team to complete and open the new branch for (AADC) at Emirates Complex.
o Supported Printers, IP phones, Bar Code reader, Desktops.
o managing remote connectivity issues / VPN

Company industry:
IT Services
Job role:
Information Technology

Technical Support Engineer (Call Center Agent)

October 2013 - April 2015

te-data

Cairo, Egypt

October 2013 - April 2015

o Providing IT Support and services to customers at all levels, Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
o Troubleshooting Routers and internet issues and technical problems related to mails, domain, hosting, Real IPs by the phone.
o Escalate tickets to second level.

Company industry:
Telecommunications
Job role:
Support Services

IT Specialist

March 2013 - October 2013

ABS (IBM Business Partner) ( Advance Business Systems)

Cairo, Egypt

March 2013 - October 2013

o Provided day-to-day support for all IT systems, Network and End users at Petroleum and medical companies Such as PAS and Astra Zeneca.
o Troubleshooting and setup VLANs, Microsoft servers OS, Exchange and active directory domain.
o Supports the installation, configuration and troubleshooting of hardware and software on PC workstations and laptops.
o Ensured that all system back-ups are taken regularly.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Information Technology

IT Specialist

October 2010 - January 2013

Ghazal Studios

Alexandria, Egypt

October 2010 - January 2013

o Replaced all devices and desktops yearly and delivered best solutions and quality for users in montage department.
o Installed applications and coordinated all hardware / software upgrades.
o Troubleshoot all Network/System Admin/Applications problems.
o Support Mac and Windows Users

Company industry:
Photography
Job role:
Information Technology

Education

Hicis Abou kir - High institute for computer & information systems

May 2010

May 2010

Bachelor's degree, Bachelor

Egypt

Skills

Cisco
Expert
Cisco
Expert
IT
Expert
IT
Expert
Project Plans
Expert
Project Plans
Expert
Help Desk Management
Expert
Help Desk Management
Expert
Hardware Support
Expert
Hardware Support
Expert
MCITP, Windows server, Microsoft Exchange
Intermediate
MCITP, Windows server, Microsoft Exchange
Intermediate
Firewall, IP, Mac address, DOS, and security (LAN-WAN)
Expert
Firewall, IP, Mac address, DOS, and security (LAN-WAN)
Expert
CCNA
Expert
CCNA
Expert
CompTIA “A+, Network + & Server +”
Expert
CompTIA “A+, Network + & Server +”
Expert
Networking
Expert
Networking
Expert
Customer service
Expert
Customer service
Expert
MS Office (Word, Excel, PowerPoint, outlook)
Expert
MS Office (Word, Excel, PowerPoint, outlook)
Expert
TMG
Intermediate
TMG
Intermediate
Data Base
Expert
Data Base
Expert
MS server 2013
Expert
MS server 2013
Expert
CCNP
Intermediate
CCNP
Intermediate
Virtualization
Expert
Virtualization
Expert
CCTV
Intermediate
CCTV
Intermediate
Alarm and fire Systems
Beginner
Alarm and fire Systems
Beginner
CEH
Expert
CEH
Expert
ITIL
Expert
ITIL
Expert
PMP
Beginner
PMP
Beginner
Storage
Expert
Storage
Expert
Wireless
Expert
Wireless
Expert
Technical Support
Expert
Technical Support
Expert
Team player
Expert
Team player
Expert
Back up
Expert
Back up
Expert
Customer Service
Expert
Customer Service
Expert
Data Network
Intermediate
Data Network
Intermediate
Sales
Expert
Sales
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
customer care
Expert
customer care
Expert
Network Engineer
Expert
Network Engineer
Expert
Network Engineer
Expert
Network Engineer
Expert
Active Directory
Expert
Active Directory
Expert
Virtualization Solutions
Intermediate
Virtualization Solutions
Intermediate
Troubleshooting
Expert
Troubleshooting
Expert
service desk
Expert
service desk
Expert
mcitp
Expert
mcitp
Expert
SCCM
Expert
SCCM
Expert
citrix
Expert
citrix
Expert
vmware
Expert
vmware
Expert
mcsa
Expert
mcsa
Expert
Customer Service
Expert
Customer Service
Expert
Help desk Support
Expert
Help desk Support
Expert
MS servers
Expert
MS servers
Expert
Hardware
Expert
Hardware
Expert
Mac OS
Expert
Mac OS
Expert
Mac
Expert
Mac
Expert
Mac OS 9
Expert
Mac OS 9
Expert
IT
Expert
IT
Expert
Cisco
Expert
Cisco
Expert
Project Plans
Expert
Project Plans
Expert
Help Desk Management
Expert
Help Desk Management
Expert
Hardware Support
Expert
Hardware Support
Expert

Languages

English

Expert

Arabic

Expert

Hobbies and interests

Reading, Documentry & Learn

I finish a book every 2 weeks or depends on it's long and type I like read in all fields I like to watch documentaries about every little thing And I'm self-study and Have opened mind to all new in my career field