Centralized Operations Officer
United Arab Bank
Total years of experience :17 years, 4 Months
• Represent the bank at Lands Dept and developers’ offices, and other authorities to ensure mortgage registration is conducted.
• Deliver the demand drafts to the previous lenders in the buyout cases.
• Collect the property documents from the previous lenders after the completion of the settlement process.
• Coordinate with the customers and the brokers and the developers regarding the transfer appointments.
• Liaise with Lands Dept and developers to ensure receipt of title deeds, SPAs, etc.
• Plan and execute property transfers at Lands Dept and developer offices.
• Deliver title deed and property documents to the Ops/mortgage to be under bank custody.
• Present high quality customer service in direct contact with bank customers.
• Payment to seller/developer on behalf of the bank after all necessary processes is followed.
• Ensure TAT as per agreed SLAs.
• Prepare the demand drafts to sellers/developers
• Prepare the demand drafts of the applicable fees to lands department.
• Release mortgage vehicles in RTA online system.
• Release mortgaged vehicles in Abu Dhabi online traffic system.
• Handle transactions and answer customer queries
• Decipher customer needs and offer the best solution based on proper bank policies
• Effectively communicate ideas, suggestions and answers
• Complete complex money-related transactions
• Offer upgrades and new banking services or products
• Refer customers to people who specialize with the type of problem or query they present
• Delivering a high level of service through identifying relationship opportunities
• Maintains promotional database by inputting invoice and bill-back data.
• Updates managers by consolidating, analyzing, and forwarding daily action summaries.
• Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
• Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
• Forwards samples by entering request; arranging shipment; notifying customer.
• Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.
• Prepares sales presentations by compiling data; developing presentation formats and materials.
• Processed accounts payable and expense reports in accordance with established policies.
• Prepared checks by ensuring proper support is attached for review.
• Reconciled monthly corporate statement to support documentation
• Responded to vendor and employee payment inquiries.
• Prepared monthly entries to the general ledger and prepared corresponding account reconciliations
• Evaluated and implemented internal control policies and procedures.
• Reporting to the Director of service quality, primarily responsible for customers
• Maintaining the Service Quality Customer Service Standards Library for the department
• Motivating my team to work hard and hit our monthly target and compete with the other teams
• Managing and developing stores’ monthly incentive programme and cost justifying
• Supervising, motivating and developing team reward and recognition programmes
• Handling and swiftly resolving customer complaints in a professional and effective manner
• Closing the deal after the opener begins the call and negotiate with the customer