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Yazan Al Badawi, IT Specialist

Yazan Al Badawi

IT Specialist·ITQAN AlKhaleej - Ministry of Presidential Affairs

United Arab Emirates

Bachelor's degree, Copmuter Information Technology

Work experience

Total years of experience: 17 years, 7 months

IT Specialist

June 2013 - Present

ITQAN AlKhaleej - Ministry of Presidential Affairs

Abu Dhabi, United Arab Emirates

June 2013 - Present

Project manager of Citrix Xendesktop System.
Build and manage Citrix Xendesktop system and monitor the system to avoid any service interruption.
Setup, configure and install all the ministry Computers and systems.
Configure and manage Citrix and VDI System.
Setup, configure and troubleshoot Lync phone system.
Manage and configure print server.
Check the stability for all the systems and network.
Trace problems that might occur with the ministry application and software and fix it.
Work with the team to keep IT solutions working and up to date.
Give L1 and L2 support for the entire employee inside and outside the ministry.

Company industry:
IT Services
Job role:
Information Technology

IT Help Desk/ Team Leader

March 2012 - May 2013

alnoor group of hospital

Abu Dhabi, United Arab Emirates

March 2012 - May 2013

Team leader of the IT Help Desk Department
Manage the Help Desk ticketing Systems (Help Desk and Foot Print)
Manage and configure the hospital servers, Active Directory, Anti-Virus server, Print Servers.
Configure and troubleshoot VoIP telephone system (Avaya)
Trace the network and telephone Problems.
Configure routes and access points.
Deal with companies to purchase IT Equipment needed for the hospital.
Deal with companies regarding new IT Solutions and systems and report them to the management.
Setup, Configure and Maintain hospital computers and hardware.
Monitor all the hospital's applications, to make sure all the systems work smoothly.
Give l2/l3 support for the employee through remote desktop tools.
Give training for the new employee and doctors how to use the hospital's systems

Company industry:
Other Healthcare Services
Job role:
Information Technology

IT Officer

November 2009 - November 2011

MWH Americas Inc.- USAID Contractor

West Bank, Palestine

November 2009 - November 2011

Setup, Configure and Maintain servers and computers hardware and software.
Setup, Configure and Maintain office network, switches and routers.
Setup, configure, maintain and backup employee’s emails.
Provide server, network administration and end user support in windows network environment.
Monitor and maintain network stability, configure LAN interface; troubleshooting LAN and TCP\IP issues, DNS, DHCP configuration and troubleshooting.
Monitor Servers’ performance, system and application errors, disk performance, CPU, processes and disk space.
First Line support for the employee.

Company industry:
IT Services
Job role:
Information Technology

Information Technology Department

June 2008 - August 2009

NITS Company

West Bank, Palestine

June 2008 - August 2009

Tracking System Administrator.
ADSL and wireless technical and support.
Install the VoIP System for customer.
Track The system status.
Customer Services.

Company industry:
IT Services
Job role:
Information Technology

Information Technology and Technical Support

October 2008 - March 2009

Fury Trade Company

West Bank, Palestine

October 2008 - March 2009

Install, manage the programs that used to charge and maintenance pre-paid electrical meters.
Give training for the councils' and municipalities' employees in using these programs.
Contacting with producer companies to update these programs and solve any problems appears in the meters and their programs.
Customer Services.

Company industry:
Heavy Industry & Metallurgy
Job role:
Engineering

Education

Arab American University

June 2008

June 2008

Bachelor's degree, Copmuter Information Technology

Palestine

Skills

Project Management
Expert
Project Management
Expert
Windows Server
Expert
Windows Server
Expert
Active Directory
Expert
Active Directory
Expert
Technical Support
Expert
Technical Support
Expert
System Administration
Expert
System Administration
Expert
MS Office
Expert
MS Office
Expert
Computer Network
Intermediate
Computer Network
Intermediate
Computer Hardware (Installation, repairing, maintenance)
Expert
Computer Hardware (Installation, repairing, maintenance)
Expert
ISA Server
Intermediate
ISA Server
Intermediate
CCNA
Intermediate
CCNA
Intermediate
Technical Support
Expert
Technical Support
Expert
Active Directory
Expert
Active Directory
Expert
Print Server
Expert
Print Server
Expert
File Server
Expert
File Server
Expert
Linux
Intermediate
Linux
Intermediate
Landesk Remote and desktop Managing Tool
Expert
Landesk Remote and desktop Managing Tool
Expert
Visualization (Hyper V, VMMare)
Expert
Visualization (Hyper V, VMMare)
Expert
Antivirus Server (Kaspersky, McAfee)
Expert
Antivirus Server (Kaspersky, McAfee)
Expert
Goverlan Remote and Managing Desktop tool
Expert
Goverlan Remote and Managing Desktop tool
Expert
Lync Telephony System
Intermediate
Lync Telephony System
Intermediate
Footprint Ticketing System
Expert
Footprint Ticketing System
Expert
Avaya Telephony System
Intermediate
Avaya Telephony System
Intermediate
Web develpment
Intermediate
Web develpment
Intermediate
Citrix Xenmobile
Intermediate
Citrix Xenmobile
Intermediate
DNS
Expert
DNS
Expert
Citrix Xendesktop
Expert
Citrix Xendesktop
Expert
DHCP
Expert
DHCP
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
windows server
Expert
windows server
Expert
system administration
Expert
system administration
Expert
Exchange Server
Intermediate
Exchange Server
Intermediate
Microsoft Intune
Expert
Microsoft Intune
Expert
Microsoft Server
Expert
Microsoft Server
Expert
Microsoft Office 365
Expert
Microsoft Office 365
Expert
Project Management
Expert
Project Management
Expert
microsoft servers
Expert
microsoft servers
Expert
windows server 2008
Expert
windows server 2008
Expert
Windows Server
Expert
Windows Server
Expert
System Administration
Expert
System Administration
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
Project Management Professional (PMP)
May 2021 - Apr 2024
Show credentials
ITIl Foundation Certificate
Aug 2015
CCTV systems, Burglar Alarm System and fire alarm system
Sep 2009
MCITP Server Administration with Exchange Server 2010
National Institute for Information Technology
Oct 2010 - Jun 2011

Training
Microsoft SCCM
Microsoft
Microsoft Intune
Microsoft
Microsoft Office 365
Microsoft
CCNA
Plural sight (online training)

Recommendations

Suzan Samara

Jan 2011

Jan 2011

Program ManagerColleague

Mr. Yazan Badawi provided IT support for the Employment & Professional Enrichment Program and contributed to its success with his efficient work throughout its cycles and stages. He ensured all computers and laptops were running well, all network connections are available for the 100 interns, he downloaded a number of softwares required for all the training conducted during the program, and he ensured that the training courses were running smoothly in regards to the IT support needed. He has good relations with all the staff as well as all the interns in the program. He is highly respected by his colleagues and willing to help others anytime. He is professional, motivated, dedicated, reliable, diligent at his work, seeks knowledge and constantly working at improving himself. He assimilates information quickly, maintains a positive attitude and works well under pressure. As the Program Manager, I would like to personally express my appreciation for his efforts during that period and I believe he would be a valuable addition to any organization.

Hobbies

  • Diving
    Advanced Open Water License. NITROX Specialty Diver