IT Specialist
ITQAN AlKhaleej - Ministry of Presidential Affairs
Total years of experience :15 years, 6 Months
Project manager of Citrix Xendesktop System.
Build and manage Citrix Xendesktop system and monitor the system to avoid any service interruption.
Setup, configure and install all the ministry Computers and systems.
Configure and manage Citrix and VDI System.
Setup, configure and troubleshoot Lync phone system.
Manage and configure print server.
Check the stability for all the systems and network.
Trace problems that might occur with the ministry application and software and fix it.
Work with the team to keep IT solutions working and up to date.
Give L1 and L2 support for the entire employee inside and outside the ministry.
Team leader of the IT Help Desk Department
Manage the Help Desk ticketing Systems (Help Desk and Foot Print)
Manage and configure the hospital servers, Active Directory, Anti-Virus server, Print Servers.
Configure and troubleshoot VoIP telephone system (Avaya)
Trace the network and telephone Problems.
Configure routes and access points.
Deal with companies to purchase IT Equipment needed for the hospital.
Deal with companies regarding new IT Solutions and systems and report them to the management.
Setup, Configure and Maintain hospital computers and hardware.
Monitor all the hospital's applications, to make sure all the systems work smoothly.
Give l2/l3 support for the employee through remote desktop tools.
Give training for the new employee and doctors how to use the hospital's systems
Setup, Configure and Maintain servers and computers hardware and software.
Setup, Configure and Maintain office network, switches and routers.
Setup, configure, maintain and backup employee’s emails.
Provide server, network administration and end user support in windows network environment.
Monitor and maintain network stability, configure LAN interface; troubleshooting LAN and TCP\IP issues, DNS, DHCP configuration and troubleshooting.
Monitor Servers’ performance, system and application errors, disk performance, CPU, processes and disk space.
First Line support for the employee.
Tracking System Administrator.
ADSL and wireless technical and support.
Install the VoIP System for customer.
Track The system status.
Customer Services.
Install, manage the programs that used to charge and maintenance pre-paid electrical meters.
Give training for the councils' and municipalities' employees in using these programs.
Contacting with producer companies to update these programs and solve any problems appears in the meters and their programs.
Customer Services.