Support Supervisor
Jacky's Business Solutions
Total years of experience :11 years, 2 Months
Responsibilities:
• Participating in business meetings for requirement gathering.
• Eliciting, Simplifying and analyzing new Queue System Projects requirements and preparing Project Proposals
• Chair and facilitate meetings where appropriate and distribute MOM to all project team members.
• Documenting the necessary documents for each project (SOW, CR, RSD, MOM, .. etc).
• Following up on important actions and decisions from meetings.
• Maintaining and monitoring project plans, project schedules, work hours, and Ensuring project deadlines are met.
• Preparing necessary presentation materials for meetings.
• Installing and configuring Queue System, software, networks, printers and Digital Signage players.
• Monitoring, maintaining and Providing technical support to Ongoing Queue System Projects.
• Responding in a timely manner to service issues and requests
• Provide the necessary training and Setting up accounts for new users.
• Repairing and replacing equipment as necessary
• Testing new technology
Accomplishment:
• Developed and implemented the Backup Policy for the Queue management system using windows Batch scripting and Linux shell scripting.
• Certificate for Being the best Performer of the month of March 2017.
Responsibilities:
• Analyze document, software, video and website source files for quotation
• Analyze and preparation of source files for translation project workflows
• Review source content for Internationalization and quality issues
• Post-process translated files
• Configure translation tools/workflows (CAT and MT), creation of translation projects in CAT tools
• Scrub and fix localization and internationalization bugs
• Formatting/Desktop publish of translated files (Adobe CS, MS Office, HTML etc.)
• Support Project Managers, and Account Managers as needed
• Assist with quoting project work
• Participate in discovery meetings and collect information needed for project quotes and execution
• Evaluate new localization technologies and lead their implementation if needed
• Provide test cases for QA
Accomplishment:
• Developed Adobe Photoshop Action Script to Export the text for translation and use the same action script to import the translated Text Back to the same File.
• B.Sc. of Computer Science may 2011 Form ( Misr Higher Institute of commerce and computers (Computer science Department)). • Grade: very good. • Graduation project : Electronic pharmacy with delivery system where the patient can order prescription online and delivered home and a control management system (CMS) for the Pharmacist where he can have a full control of the website. • Main role :Project Manager, Database Team Leader and Developed the CMS for the Electronic pharmacy website.. • Graduation project Grade: Excellent.