Technical Support
Zinco
Total years of experience :5 years, 0 Months
Managed company network infrastructure, including configuration,
troubleshooting, and optimization to ensure seamless connectivity and
performance.
•Significantly reduced network issues by up to 80% through proactive
monitoring, troubleshooting, and optimization efforts.
•Provided comprehensive supportto employees for hardware, software, and
networking issues, resolving technical problems promptly to minimize
disruptions.
•Conducted training sessions for staff on IT systems, tools, and best practices to
enhance productivity and proficiency.
•Administered and maintained email systems, ensuring smooth operation and
security compliance.
•Oversaw switch management, configuring and monitoring switches to
facilitate efficient data transmission.
•Managed centralVoice over IP (VoIP) systems usingAvaya andYeastar
technologies, ensuring reliable communication channels across the
organization.
•Implemented cloud storage solutions for data backup and accessibility, utilizing
platforms such as MicrosoftAzure to enhance data security and accessibility for
the organization.
•Handled printer and scanner setup, maintenance, and troubleshooting to meet
operational requirements.
•Provided assistance with ERP system Dynamics 365, offering support and
guidance to users for optimal utilization.
•Managed network video recorder (NVR) and IP camera systems, ensuring
surveillance capabilities were operational and secure.
Spearheaded the resolution of all network issues, ensuring optimal connectivity
and performance for all company operations.
•Managed printer and scanner setup, maintenance, and troubleshooting to
facilitate efficient document management processes.
•Managed network video recorder (NVR) and IP camera systems, ensuring
surveillance capabilities were operational and secure.
•Administered email systems, handling user accounts, security configurations,
and troubleshooting to maintain smooth communication channels.
•Implemented strategies to enhance company assets management, streamlining
inventory tracking and maintenance processes.
•Orchestrated contracts with ERP companies to provide support and
maintenance for the company's ERP system, ensuring seamless operation and
data management.
•Collaborated with website companies to develop and maintain the company
website, ensuring an effective online presence and user experience.
•Managed the distribution of assets to employees, overseeing allocation and
tracking to ensure efficient utilization and maintenance.
•Conducted follow-up procedures to ensure the effective use and maintenance of
distributed assets, addressing any issues or concerns promptly.
Conducted in-depth research on competing products, gathering technical and
marketing information to inform company strategies and product
development.
•Provided on-site maintenance and troubleshooting supportfor counterfeit
detection machines, ensuring optimal performance and reliability.
•Delivered on-site training sessions for employees, imparting knowledge and
skills necessary for efficient machine operation and maintenance.
•Presented technical marketing presentations, showcasing hardware and
software features, configurations, and testing procedures to potential clients
and stakeholders.
•Conducted site requirementinspections and wrote comprehensive reports
detailing machine statuses and recommendations for improvement.
•Facilitated technicaltraining programs for trainees, ensuring their proficiency
in handling company products and services.
•Managed the flow of spare parts between the warehouse and workshop,
ensuring timely availability of resources for maintenance and repairs.
•Addressed customers'technical issues and inquiries over the phone, providing
timely and effective solutions to ensure customer satisfaction
•Installed LAN andWAN networks, reviewing reports of computer and
peripheral equipment production, malfunction, and maintenance to identify
and address problems effectively.
•Installed and configuredAccess Points and Extenders to ensure robust and
reliable wireless network coverage.
•Installed and configured D-Link devices, including routers, switches, and
bridges, and performed planning and implementation for LAN and wireless
networks.
•Worked proficiently on both Linux andWindows operating systems for servers
and desktops, ensuring smooth operation and compatibility.
•Prepared technical proposals for new projects, outlining project requirements,
timelines, and resource needs to support project planning and implementation.
•Installed and configured CCTVsystems, ensuring effective surveillance
capabilities and security measures.
BCA programs focus on providing students with a strong foundation in computer science and applications. They cover subjects such as programming languages, database management, networking, software engineering, and web development. The curriculum often includes practical training through projects and internships to prepare students for entry-level positions in the IT industry or further studies.