IT Supervisour
EFS
Total years of experience :16 years, 4 Months
* manage data center room,
* fix the user problem,
* coordinate with main office for the new technology.
Keep the branch always connection to main company,
cooperation with our department to solve the problems,
working on plan to avoid downtime,
Goal Achive for Comany:
• Create and Implement Plan for Internet connection.
• Support for configure and Insall RODC on Egypt Site.
• Create and Implement Plan for shared local folder Backup.
• Create Mainteance list to support User to Reduce Downtime.
• Create Data Sheet for Network.
Job Description:
• Create work instruction that descrip the step to do the daily job.
• Create information sheet that informed the user how to use program.
• Monitor servers and avoid downtime.
• Regular check IT equipment and Infrastructure.
• Solving problem multi way (physically, remotely, telephone, emails and etc…).
• Support User to use SharePoint and contact with SharePoint Developer to solve the problem that face user.
Goal Setting /Tasks:
• Implementing efficient First Level Support in accordance with the applicable directives and as per agreement with the IT Head of Department.
• Supporting the head of IT participating in further development of the DRX IT network.
• Identifying shortfalls.
Primary Duties:
• Contact person and consultant for users.
• Recording, analyzing and remedying breakdowns.
• Solving technical application / operation problems.
• Where necessary; forwarding inquiries in structured form to process competency and/or to GC IT (via the DRX user service)
• Reviewing and approving applications for IT users/authorizations (optional)
• Distributing approved and released tools and applications.
• Ensuring efficient teamwork with subordinated support departments.
• Identifying user shortfalls and providing assistance in all issues concerning IT.
• Installing, configuring and administering front-end systems in accordance with the given standards and directives.
• Carrying out and/or participating in projects and performance requirements.
• Close collaboration with GC IT.
• Continual contact with the head of IT at the subsidiary.
Other (e.g. authorizations, authority to issue directives, information rights):
• Authority to make and follow up and authorize IT request to GC-IT
• Has access to users data and profiles in orders to restore them in case of emergency.
• Has access to all electromechanical facilities on the site in order to assure safety and stable working IT environment…
Duties not to be carried out:
• Compiling, coordinating them with the disciplinary supervisors and GC IT.
• Ordering, administrating, controlling costs of the systems / software right up to disposing of the systems,
Note about company: Middle Egypt Flour Mills Buy wheat and turn it into flour and distributed once again, obtained the ISO 9001.
Responsiablity: I am IT Specialist, give me training for new H.R program to solve and maintance this program, install operating system for PCs, install program that employee need, Planed maintance for PCs, Planed maintance for Printer,
Note about company: Dar El-Fiker center for human resources and continuing learn, it have 5 lab and 2 computer laboratory.
Responsiablity: I am IT Specialist, work to keep the 2 computer laboratory ready for work, install operating system, install software that instructor need, support the client about computer courses, collect and wrote reports about courses and material that client need.