Deputy collection Manager
Qatar General insurance and reinsurance
Total years of experience :17 years, 1 Months
Almost 11 years of experience working as a Debt Collector for contracting and insurance industries
Well-versed in virtual and actual collections of outstanding payments
In depth knowledge of functional areas and standard company procedures and standards
Hands on experience in soliciting payments from delinquent accounts
In depth knowledge of improving processes and procedures by inputting valuable insight
Contact all owners of delinquent accounts on a monthly and weekly basis to solicit payments
Manage arrears accounts
Prepare accounts for ledger handover
Reconcile account
Forecast weekly and monthly cash flow and budgets
Maintain active accounts up to suspension
Maintain liaison with clients, , business partners and internal departments
Ensure 100% adherence and compliance to the group credit control policy
Facilitate proper documentation, credit check and approvals before opening of credit accounts
Ensure that debts are paid in a timely manner
Responsible for issuing weekly AR reports and arranging meetings with Credit Control team to discuss on AR status and follow-up on action points
Follow Up Clients For Their Collections Through Customer Ageing Statement.
Handling Over Any Kind of Problems in Collection either By Phone or By Arranging Meeting.
Preparing Weekly & Monthly Reports for Client’s Status & Submitting It to the Financial Manager.
Negotiating payments while continuing to build a positive relationship with customers
Performed telephone contact with customers according to guidelines and standards to ensure payment
Managed collection efforts with a high level of persuasiveness and professionalism
Maintained positive customer relationship and minimize bad debt exposure
Maintained well-standing of customer accounts
Initiated all collection activities (telephonic calls, letters and emails)
Analyzed accounts receivable information to settle on priority
Produced standard aging reports
Analyzed receivables information from aging report
Monitored and collected on historical due amounts
Operated all established collection procedures to achieve targeted results while promoting excellent customer support to external and internal customers.
Ensures the timely collection of outstanding monies in accordance with policies and procedures.
Contacted and followed up with customers by all mean of positive effective communication regarding all unpaid balances
Identified accounts that required special resolutions by consulting the sales representative and or escalating to management for reasonable resolution
Maintained accurate and up-to-date customer details and account records.
Developed and maintains cooperative and effective working relationships with all external and internal customers to ensure timely payment of invoices and resolution of customer queries.
Obtained sufficient information to assess the credit-worthiness of newly proposed and existing customers and ensured that all clients meet the company requirements
Preparation of Salary for Labors.
Diploma in International Financial Reporting Standards (IFRS) Personal Skills: Stablished ability to maintain high level confidentiality Able to work in a team fostered environment Excellent telephone etiquette Exceptional customer orientation Flexible and organized Ability to prioritize work Fabulous communication skills