Mohamed Abdelaal

Expériences professionnelles

Total des années d'expérience :17 years, 1 Mois

Deputy collection Manager à Qatar General insurance and reinsurance

Qatar - Doha
Je travaille ici depuis juin 2013

 Almost 11 years of experience working as a Debt Collector for contracting and insurance industries
 Well-versed in virtual and actual collections of outstanding payments
 In depth knowledge of functional areas and standard company procedures and standards
 Hands on experience in soliciting payments from delinquent accounts
 In depth knowledge of improving processes and procedures by inputting valuable insight
 Contact all owners of delinquent accounts on a monthly and weekly basis to solicit payments
 Manage arrears accounts
 Prepare accounts for ledger handover
 Reconcile account
 Forecast weekly and monthly cash flow and budgets
 Maintain active accounts up to suspension
 Maintain liaison with clients, , business partners and internal departments
 Ensure 100% adherence and compliance to the group credit control policy
 Facilitate proper documentation, credit check and approvals before opening of credit accounts
 Ensure that debts are paid in a timely manner
 Responsible for issuing weekly AR reports and arranging meetings with Credit Control team to discuss on AR status and follow-up on action points
 Follow Up Clients For Their Collections Through Customer Ageing Statement.
 Handling Over Any Kind of Problems in Collection either By Phone or By Arranging Meeting.
 Preparing Weekly & Monthly Reports for Client’s Status & Submitting It to the Financial Manager.

Collection specialist à Bardawil specialites - qatar

Qatar
avril 2007 à juin 2013

 Negotiating payments while continuing to build a positive relationship with customers
 Performed telephone contact with customers according to guidelines and standards to ensure payment
 Managed collection efforts with a high level of persuasiveness and professionalism
 Maintained positive customer relationship and minimize bad debt exposure
 Maintained well-standing of customer accounts
 Initiated all collection activities (telephonic calls, letters and emails)
 Analyzed accounts receivable information to settle on priority
 Produced standard aging reports
 Analyzed receivables information from aging report
 Monitored and collected on historical due amounts
 Operated all established collection procedures to achieve targeted results while promoting excellent customer support to external and internal customers.
 Ensures the timely collection of outstanding monies in accordance with policies and procedures.
 Contacted and followed up with customers by all mean of positive effective communication regarding all unpaid balances
 Identified accounts that required special resolutions by consulting the sales representative and or escalating to management for reasonable resolution
 Maintained accurate and up-to-date customer details and account records.
 Developed and maintains cooperative and effective working relationships with all external and internal customers to ensure timely payment of invoices and resolution of customer queries.
 Obtained sufficient information to assess the credit-worthiness of newly proposed and existing customers and ensured that all clients meet the company requirements
 Preparation of Salary for Labors.

Éducation

Baccalauréat, Accept degree

à High Institute of Advance
juin 2006

Diploma in International Financial Reporting Standards (IFRS) Personal Skills:  Stablished ability to maintain high level confidentiality  Able to work in a team fostered environment  Excellent telephone etiquette  Exceptional customer orientation  Flexible and organized  Ability to prioritize work  Fabulous communication skills