كاتب
مجلات مكي وفراس وباسم
Total des années d'expérience :19 years, 1 Mois
writer (throw E-mail)
Write comics story for children.
Write religion chapters.
Press reporting and writing short stories.
• Responding to all phone enquiries promptly, courteously and in a friendly manner
• Building strong relationships with customers.
• Ability to handle customers from different cultures and nationalities (American- Indians- Chinese- Japanese-Arabs-British)
• Have a high computer literacy and training courses in reservation and ticketing (Amadeus)
• Assist customers with online booking, solve difficulties
• Create PNR’s and adds segments or changes bookings
• Handle change and cancellation cases
• Monitoring bookings throughout the working day.
• Raise customers complaints to the attention of the concerned departments
• Handle emails from customers and suppliers
• Verify all credit cards information with issuer banks
• Check and solve all payment problems which face our customer when making online booking.
• wants to delight customers, above and beyond the call of duty
• have intimate knowledge of the customers needs
• have empathy for the customers situation
• able to communicate clearly, both written and in speach
• talks in a way the customer can understand
• works accurate and with eye for detail
• handles in the best interest of both customer and company
• able to use automated information systems to analyse the customers situation
• have a pleasant, friendly style
Faculty of arts, philosophy Dept. Grade: Good