IT Systems Consultant
ICIT
Total years of experience :15 years, 2 Months
• Plan, lead and manage a portfolio of IT Business Solution projects to ensure goals and objectives of each project are accomplished within prescribed time frames and budgets.
• Work closely with key stakeholders and other project team members to ensure that functional requirements and technical design specifications are prioritized, detailed and complete
• Manage third-party consulting, technical and outsourcing relationships to achieve project objectives and system SLA’s
• Provides day-to-day support; Analyzing, troubleshooting, and resolving service incidents related to hardware and software that support voice, video, and data transmission. Troubleshoots routing, switching, wireless, and voice configuration issues.
• Ensures that current and future systems that are planned, developed, or procured meet Board standards and are compatible.
• Schedules, assigns, supervises, and reviews the work of professional subordinates, including evaluating employees and recommending career development training.
• Writing reports and documentation.
• Consulting staff from different parts of a client's organization.
• Supervises the development of network services applications and/or hardware systems.
• Supervises the installation, administration and support of all Company’s Infrastructure (Servers - PC - Routers - Switches - CCTV - Pabx - Software)
• Managing Windows domain infrastructure AD, DNS, DHCP, Share Server. On Windows Server 2008 - 2012 - administering office 365
• Installing and configuring firewall to connect branches with main HQ (SonicWall)
• Installing and configuring CMS and (Kofax) to archive and store Architectural drawings and all data needed to be accessible and searchable to all branches according to project name and date.
• Troubleshooting and problem solving of various faults includes software and hardware.
• Determining information system requirements and defining project objectives.
• Training users for new software use.
• Responsible for networking, design, installation and maintenance services.
• Remote administration and management of customer's on-site equipment.
• Manages all network servers and other network components including installation, configuration and maintenance.
• Install, configure, and support an organization's (LAN), (WAN), and Internet connectivity systems.
• Managing, and supporting Domain Controllers, such as (creating users accounts, making and applying Group Policies…. etc.) Using the remote control software tools to provide resolution and diagnosis of faults at remote working locations.
• Managing and maintaining Windows domain infrastructure Active Directory, DNS, DHCP, WSUS, WDS. Windows Server 2008 - 2012
• Microsoft Hyper V installation & configuration
• Installation, Configuration of many Backup Software
• Installation, Configuration of Anti-virus server edition software.
• Administering and managing Exchange 2013, and office 365
• Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
• Troubleshooting and fixing Network connectivity.
• Fix fault instances for Servers, PCs, laptops, Printers and IP phone.
• Troubleshooting and problem solving nature of various faults, demonstrating team working skills by working with others to resolve these and reach logical solution steps.
• Responsible for diagnosing and resolving hardware/software and end user problems.
• First point of contact for all technical queries.
• Allocating work to junior staff and providing induction training to new staff.
• Provided base level IT support to non-technical personnel within the business.
• Installed software, modified and repaired hardware and resolved technical issues.
• Worked closely with team members to meet or exceed all customer service requirements.
• Install and configure DSL devices in Central Offices such as (DSLAMs - E1 - Routers - Switches)
• Monitoring and report all network.
• Testing new boxes and running different scenarios on test lab.
• Troubleshooting and fixing problems occurred.
• Providing any new ideas that can enhance configuration and make it more dynamic.
CDA (Canadian Diploma in Accounting)