Mohamed Abdelkarim

• Lead Teslas Future Talent Program in the UAE, identifying, attracting, and hiring young Emirati talent
to join Teslas mission.
• Partner across the sales, delivery, and service departments to place and develop national talent
within the business.
• Build and manage the recruitment pipeline for emerging UAE talent, supporting Teslas local growth
and nationalization goals.

• Lead inside sales across three Middle East markets — UAE, Saudi Arabia, and Qatar — managing a
team of 4 advisors, including scheduling, daily numbers, and performance.
• Direct all virtual inbound and outbound flow, including customer requests, communications, and
inbound call handling.
• Set monthly sales targets and KPIs, with the team consistently exceeding assigned monthly targets.
• Plan future objectives and align team goals with company strategy.

• Led both the inbound team and the delivery pipeline team, assigning tasks and individual KPIs to
delivery team members.
• Monitored queue and call quality, customer readiness status, and real-time team performance.
• Handled escalations on the spot across calls and store visits, resolving issues before they escalated
further.
• Built real-time reports communicating team achievement and progress to leadership.
• Served on the UAE customer resolution team, handling customer concerns and coordinating with
business resolution partners.
• Managed pipeline distribution and scheduled inbound call coverage across the team.
• Delivered bulk customer communications and followed up on inbound emails and online requests.

• Owned customer readiness, guiding customers through the full delivery process for a best-in-class
experience.
• Coordinated with banks and insurance providers to ensure customers were ready for each delivery
step.
• Supported the finance team with customer financial status updates and funding pack submissions.
• Partnered with the registration team on document submission to the traffic department.
• Coordinated with logistics and delivery teams on vehicle movement and driver/customer scheduling.
• Led the customer-readiness pipeline team from Q4 2021 to Q1 2023.
• Trained new advisors on the Avaya inbound application and call-handling techniques.
• Represented the company at customer events.

• Supported the launch of the One Motion concept in the UAE, managing the customer journey from
order placement to vehicle delivery, including bank follow-up and revenue recognition.

• Sold Islamic finance products to new and existing customers, managing relationships and sourcing
new business.

• Provided technical support for Apple products, resolving complex device issues for customers.
• Acted as on-call supervisor for escalated and complex cases.
• Served as fulfilment liaison between customers, authorized resellers, service centers, and engineers.

• Supported customers with billing queries and complaints within the billing department.
• Served as a floor walker for three months, supporting and coaching new advisors.

• Worked in the Alternative Channels Department, managing non-cash transactions and sales.
• Specialized in POS machine sales for card and card-less transactions.
• Tracked merchant monthly and yearly sales and produced quarterly and monthly target reports.
• Led team performance tracking and follow-up.