Technical Support Specialist
Telecom Egyp
Total years of experience :1 years, 6 Months
Dealing with clients from different community categories made me an expert in building relationships with clients and dealing with them in a very professional manner. Implement troubleshooting protocols regarding technical inquiries concerning landline services (ADSL - FTTH) via remote connection or over the Internet using operating automated call distribution phone. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Apply diagnostic procedures to solve customer technical issues and direct unresolved inquiries by issuing a ticket to the specialized department. Follow up and make scheduled call backs to customers where necessary.
MIS bachelor with A Degree in Graduation Project
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