Mohamed Abdul Aziz

SOLUTIONS . Jul 2024 - Current Saudi Arabia (Remotely).
• Responsible for overseeing and managing team activities and possibly approvals.
• Analyze customer needs, design and build solutions with Odoo.
• Assist the technical support team to ensure 3rd level support.
• Conduct peer-reviews and lead reviews and provide feedback.
• Managing Odoo implementation process, physical count and financial transaction entries to get accurate financial statements.
• Audit the business process to be aligned with the ERP.
• Establish and maintain successful partnership with all team members
• Conduct project communication meetings, presentations and documentation
• Project management of project plan, scope, costs, schedule and quality of deliverables
• Lead and mentor as required all project team members on ERP implementation
• Define and ensure project resource requirements are staffed to appropriate levels
• Manage project resource participation and effective contribution
• Care about preparation of KPIs of the implementation team
• Manage and document project issues, Report to the Project Steering Committee.

• Issuing purchase orders according to the submitted requisitions.
• Estimate and establish cost parameters and budgets for purchases.
• Create and maintain good relationships with suppliers.
• Maintain records of purchases, pricing, and supplier evaluation.
• Maintain and update the list of suppliers and their qualifications, delivery times, and facilities
• Monitor inventory levels.
• Prepare payment documents according to the payment terms such as LC, and T/T payment.
• Revise shipment documents and ensure that they fulfill all requirements.
• Coordinate shipping with customs agents for clearance
• Track shipments and communicate with suppliers about the packages progress.
• Prepare all needed approvals for customs clearance.
• Follow the procedures of customs clearance till shipments are released.
• Arrange and ensure the delivery of shipments.
• Attend the inspections of delivered items and prepare reports if there are any defective items to be sent to suppliers.

• Managing IT Department in 3 Sister Companies of the Group.
• Managing and working with a Team of highly professional IT Engineers.
• Ensuring and monitoring the security of data, network access, and backup systems.
• Analyses business processes and provides solutions to make sure the end user is highly supported.
• Provides on-site and remote support to IT-related issues and requests of end-users.
• Developed presentations for C-level suite and stakeholders to communicate vision and receive feedback.
• Worked closely with the product management team to scope stakeholders requested features and determine which features would provide the highest return on investment.
• Closed all projects on time and within budget.
• Analyzed and escalated 100% of roadblocks to top management.
• Plan, organize, control, and evaluate IT and digital data operations.
• Collaborated with a development team using scrum methodologies and provided resources to meet deadlines.
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• Design, develop, implement, and coordinate systems, policies, and procedures.
• Monitoring the IT-related equipment performance and maintenance in training and conference rooms.
• Act in alignment with users needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Handle annual budget and ensure cost-effectiveness.
• Make sure that any system modification or problem-solving is documented.
• Responsible for overall systems, ERP, and developing a resilient structure to reduce failures.
• Sophos XG, Microtec firewalls Veeam Backup & Replication, VMware vSphere, Hyper V.
• Install, configure, and support new and existing servers.
• Regular follow-up with end users to take feedback and develop rapport with the same.
• Managed multiple areas of technology and multiple departments.
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
• Responsible for management, maintenance, and architecture of the virtualized environment, servers, network devices, and productivity tool.
ODOO ERP PROJECT MANAGER MITT. Jan 2020 - Jun 2021 Maadi, Cairo.
• Worked as a Project Manager for 3 Odoo ERP System Projects Implementation for the 3 Sister Companies of the Group.
• Analyses business processes and provides solutions using the Odoo ERP system
• Implements and supports Odoo ERP Software, operates ERP system modules and supports ERP users.
• Working with the development service provider on testing and implementing all modules and features.
• Service users daily by providing consulting and support of the ERP software modules and screens including providing, consulting, supporting, documenting, and troubleshooting the users software issues, and responding to problems or questions about technical, or system navigation by researching, troubleshooting, problem-solving, and performing system or database corrections as and when appropriate.
• Delivers training to all employees and users especially the newly hired and who might require product training.
• Responds to users inquiries concerning product operation and diagnosis of system hardware, software, and operator problems.
• Instruct users on the use of software products, and manuals.
• Aids support staff in implementation issues and final results verification through continuously revising and adjusting company business processes, data inputs, management reporting requirements, system usage, and system backup.
• Communicating with the developer company of Odoo when any big changes updating or editing are needed.

• Set up user accounts, roles, and access rights for all systems.
• Resolve assigned user technical issues (diagnosis, intervention, alert).
• Managing and maintaining the file servers, Domain Controller, and all its services.
• Monitoring the internet connection for security risks.
• Employing the latest security protocols and updates.
• Monitoring the local area network (LAN) for threats or errors.
• Monitoring the IT stores and providing reports for the items about to be missed.
• Responsible for security and efficiency of Network, Domain, Mail, and firewall.
• Responsible for the performance of Surveillance, Telephony, and UPS systems.
• Installing, configuring, and supporting software, and hardware required for all systems.
• Monitoring data center performance and troubleshooting issues.
• Maintain backups and proactive maintenance.
• Perform Basic help desk resolution and service desk delivery upon request.

Dealing with clients from different community categories made me an expert in building relationships with clients and dealing with them in a very professional manner. Implement troubleshooting protocols regarding technical inquiries concerning landline services (ADSL - FTTH) via remote connection or over the Internet using operating automated call distribution phone. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Apply diagnostic procedures to solve customer technical issues and direct unresolved inquiries by issuing a ticket to the specialized department. Follow up and make scheduled call backs to customers where necessary.

• Dealing with clients from different community categories made me an expert in building relationships with clients and dealing with them in a very professional manner.
• Implement troubleshooting protocols regarding technical inquiries concerning landline services (ADSL - FTTH) via remote connection or over the Internet using operating automated call distribution phone.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Apply diagnostic procedures to solve customer technical issues and direct unresolved inquiries by issuing a ticket to the specialized department.
• Follow up and make scheduled call backs to customers where necessary.