Head of Retail Pirelli Egypt
Pirelli
Total years of experience :21 years, 7 Months
• Direct sales management and delegation of authority to put sales and forecasting plans.
• extreme power in sales forecasting and implementation and business development, follow franchise expansion plan, provide training experience, build and follow P&L management.
• Follow all marketing activity/calendar and be sure that support the operations purpose.
• Contribute directly with prospecting management on all new assigned locations before rental, also set the visibility study which support to rent the sites.
• Contribute directly with prospecting management on all new assigned locations before rental, also set the visibility study which support to rent the sites.
• Adapt the existing / new locations with SOP. Also implement the site planning as per VM. Manual.
• Ensure understanding and compliance of all operational programs through the sites.
• Follow and be sure that retail staff refrains from inappropriate, abusive or contentious behavior.
• Ensure adherence to all company directed programs.
• Enhance the Retail-operations standard.
• Comply with all Safety & Security procedures.
• Supervised 8 sections retail & operations by more than 40 employees. .
• Handling All area complains
• Manage daily operations, provide leadership, and train section managers to achieve target.
• Solve problems with V.I.P customers
• Make the strategic plan for the area and expect power selling for his area for each zone..
• Make monthly evaluation about Q. control, sales moving, and handling promotion cycles
• Monitoring and reviewing all design, merchandizing and development activities participate in the verification and validation process.
• Follow up all store issue regarding the control and operations quality even for the back areas and front area for the stores.
Responsible for:
1- Handling All area complains
2- Manage daily operations, provide leadership, and train store managers to achieve target.
3- Solve problems with v.i.p customers
4- Make the strategic plane for the area and expect power selling for his area by every store.
5- Make monthly evaluation about Q. control, sales moving, and handling promotion cycles
6- Monitoring and reviewing all design, merchandizing and development activities
Participate in the verification and validation process.
Dealing and follow up all retail / operations stores issues over all 90 branch inside Egypt.
Supervise & Audit all area managers’ tasks randomly on weekly basis in order to report it for the Head of retail/ operations.
Handling All Operations issues and compliance areas.
Handling all after sales services management which escalated from the area managers.
Manage and do the needful toward any clearance/damaged/open box per store-area when needed.
Monitor the contracts and quality of the outsource companies regarding the shipping to the regions.
Monitoring and analyze the sales moving versus returns through the stores also per area and the overall company.
Check the operations quality of all stores through monthly spot check for the area managers.
Develops and coordinates the delivery of plans sort out compliance activities where it is otherwise absent or unsatisfactory.
Identifies and highlights critical high risk areas within the retail stores which required.
Audit and spot check the warehouse and take necessary decisions.
Review and revise all the process and procedures to increase the efficiency and safe company products and assets.
Immediate action to resolve.
Ensuring their efficiency and productivity in work.
Monthly monitoring for areas per store about the P&L and the trend of gross profits.
Analyses Company lost opportunities comparing with incoming stock.
Follow up the operations issues which’s pending or delaying for any other department.
Make P&L for any projected store and study plan for any new location.
Manage daily operations, provide leadership, and train store managers to achieve target.
Make the strategic plan for the area and expect power selling for the area by every store.
Make monthly evaluation about Q. control, sales moving, and handling promotion cycles.
Monitoring and reviewing all design, merchandizing and development activities. participate in the verification and validation process.
Responsible for:
1. Manage all corporate maintenance with dealers.
2. Receiving & Hub and delivery
3. Solve problems with customers
4. Sale Nokia products & Making the inventory for goods
5. Give training for all new staff
6. Making monthly letters ( reports) about work moving
7. Follow and provide a very good customer services
8. Cash handling Accountancy handling.
9. Make monthly letters about fast moving items & lost opportunity.
10. Resolving complaints to ensure customer satisfaction.
Responsible for:
-Marketing for ADNOC products
-Tested all fast moving & slow items.
-Distribute products between stores area & recollection and internal transfer for dead and hot items.
-Follow and provide a very good customer services
-Making P. O ( Purchasing Order ), stock taking, stock adj, inter invoices on the system
-Making the inventory for goods
-Give training for all new staff
-Making monthly letters (reports) about work moving.
-Make deals with new suppliers for a new items& Brands.
-Make monthly letters for his area about maintenance & target & over achievement and how to achieve the target through unseasonable months.
- RMS (retail management system) - Remedy (Customer Care Management system). - handling complaints by Raya academy - CSI (customer care improvement)from by RITI • Proficiency in Microsoft systems (Windows 98, Me, XP) • Microsoft Office Package (word, excel, Power Point). - Completed tow courses of English language in the American University. - Completed occupation health and safety course from ADNOC Distribution(Abu Dhabi national oil company) - Completed courses of retail sales audit from Adnoc distribution. - Completed merchandizing course from Adnoc distribution - Completed customer service course from Raya academy. - Completed management skills from Raya academy about (Team management, leadership skills, and communication skills) - Completed course project management from mobile Shop Company.