IT Technical Support
Haider Ali Electrical Trading LLC
Total years of experience :10 years, 6 Months
Troubleshooting PC’s, laptops and mobile devices.
Providing 1st/2nd line support to users.
Administering the IT department’s policies and procedures.
Installation and support of telecommunication equipment.
Maintaining a log of all problems detected and system backups.
Working closely with software suppliers to resolve operational issues.
Responsible for maintaining backups and for project work such as new builds.
Diagnosis of desktop, application, networking and infrastructure issues. Experience of supporting a wide and varied client base
Responsible for supporting Windows Vista, Windows 7, Windows 8, Windows 10, Microsoft Office 2003, 2007, 2010 Windows Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues; recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Avoids legal challenges by monitoring compliance with service agreements.
Improves system performance by identifying problems; recommending changes.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
Networking, Hardware.