محمد خليفه, IT Technical Support Engineer

محمد خليفه

IT Technical Support Engineer

Datalink

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Business Administration And Information Technology
الخبرات
8 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 0 أشهر

IT Technical Support Engineer في Datalink
  • مصر - الإسكندرية
  • فبراير 2018 إلى ديسمبر 2022

Implement ERP system
Handle training to staff
Report customer needs.
System Admin working on Active Directory
Setting up workstations with computers and necessary peripheral devices
Checking computer hardware (HDD, mouses,
keyboards etc.) to ensure functionality
Installing and configuring appropriate software and
functions according to specifications
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to
operate new software and computer equipment
Install, upgrade, support and troubleshoot Microsoft Windows/Office and any other authorized desktop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Performs remedial repairs on computers, laptops and printers
Customize desktop hardware to meet user specifications
working on LAN/WAN, router, switches, server, firewall & VPN configurations.
work on CCTV/Control System
work on zk machines for attendance record
MS office support

ERP application IMPLEMENTER في Wide horizons co
  • مصر - الإسكندرية
  • يناير 2015 إلى يناير 2018

Implement ERP system
Handle training to staff
Report customer needs
Test software

الخلفية التعليمية

بكالوريوس, Business Administration And Information Technology
  • في Alexandria University
  • فبراير 2015

Major Courses : Management Information Systems , System Analysis and Design. Database Management Systems, Introduction Computer Programming, Advanced Databases, Applications in Computer Programming, Data Networks and Telecommunication, E-Commerce, Advanced Information Systems.

Specialties & Skills

IT Service Management
IT Technical Support
IT HelpDesk
ACTIVE DIRECTORY
COMPUTER HARDWARE
LAPTOP COMPUTERS
MICROSOFT OFFICE
MICROSOFT WINDOWS
NETWORKING
PRINTERS

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

ccna (تدريب)
معهد التدريب:
cisco
تاريخ الدورة:
January 2017

الهوايات

  • Walking