Business Governance Specialist
Alshaya Group
Total years of experience :21 years, 4 Months
Alshaya Group (Strategy&Digital) Williams Sonoma/Pottery Barn/Pottery Barn Kids/West elm, Kuwait
• Provide support to the Planning, Buying, and Merchandising teams of home furnishing dept by overseeing and directing the utilization of diverse systems with a focus on maintaining consistency.
• Serve as a key liaison for the brand, delivering consultative insights and recommendations on enhancing functionality and making improvements to elevate their operational efficiency.
• Execute business governance responsibilities such as setting up pricing rules/location/hierarchies/zone within JDA Blue yonder and Oracle RMS systems.
• Help brands with problem-solving in the solution, including tasks like adjusting auto allocation schedules, fine-tuning, validating base forecasts, and other related issues.
• Ensure seamless data flow throughout all downstream systems.
• Monitor and resolve incident tickets raised by stakeholders within specified timelines.
Achievements: -
• Effectively carried out smoke testing, validation, established all pricing rules, and conducted data mapping, resulting in the successful migration from legacy systems.
Alshaya Group (Asset Protection) Kuwait
• Responsible for identifying and preventing fraudulent activity in the companys ecommerce platform.
• Utilized various tools and techniques to detect and prevent fraudulent transactions.
• Worked closely with the customer service/ecommerce team to resolve issues related to fraud and chargebacks.
• Managed system administration duties for the organizations case management system utilizing Salesforce.
• Configured forms and implemented email notifications for incidents and accidents.
Achievements: -
• Contributed to the successful rollout of the Annual Work Plan form to the field team within GCC, while also introducing the CENTRIK, Salesforce-based CMS system to the Turkish market and delivering training to relevant teams.
• Successfully cleansed and migrated all historical data, including both internal and external cases, from Excel to the CENTRIK system, ensuring alignment of recovery values with audit records.
Alshaya Group (Estee Lauder Wholesale, Dr. Vranjes, Solaris, Vision Express, Debenhams Cosmetics, Vavavoom) Kuwait
• Merchandiser Estee lauder Wholesale/Dr Vranjes Feb 2020 - Nov 2021
• Merchandiser Solaris/Vision Express May 2018 - Jan 2020
• Merchandiser Premium Cosmetics Jun 2010 - Apr 2018
• Responsible for managing supply chain, inventory forecasting of Estee lauder, Clinique, Tom ford, ADF brands and Dr .Vranjes.
• Oversee the entire process of order management, stock needs, inbound and outbound shipments within the supply chain, and maintain customer relationships.
• Collaborate with the logistics team to monitor and track shipments from the host brand.
• Analyze trends, generating weekly/monthly trading and supply chain reports to the management and the host brand.
• Carrying out all daily routine tasks related to ordering and distribution and managing the OTB spend against the budgeted sales.
• Monitor stock vs store merchandise plan on weekly basis and ensure stocks are optimized across the locations.
• Forecast year end aged stock and monitor bucket movements.
• Reconcile all inventory related transactions and facilitate payment to supplier.
• Worked closely with senior management and provide strategic recommendations and conclusions to plan product ranges and promotions.
• Ensured products are correctly categorized and agreed margins are maintained.
• Pro-actively utilized available software / systems and identified improvements / requirements for benefits of the business.
• Supported new team members by providing relevant training and guidance.
• Assisted in central reporting for the wellness beauty division, providing regular weekly and periodic reports to senior management.
Achievements: -
• Optimize data collection of daily sales from the sales team using Microsoft forms.
• Automated ASN file creation using power query/VBA which reduced the processing time and risk of error.
• Enhanced the VBA-based inventory age projection template and collaborated with wellness division brand teams to develop and regularly share a Power BI dashboard with senior management, presenting projected age provisions.
• Developed a set of standardized formats&guides which helps the overall team’s productivity.
• Provided extensive training to stock controller and managers on stock management which resulted in reducing the ageing stock and stock holding in line with the OTB target.
• Achieved brand champion award for 2020.
Alshaya Group (Vavavoom Avenues) Kuwait
• Managed a team of beauty advisors and ensured that they provided excellent customer service.
• Assisted the store manager in overseeing the day-to-day operations of the store.
• Co-ordinate with marketing&brand team for weekly promotional activities.
Achievements: -
• Assisted with inventory management and product placement.
• Achieved green audit score (85% +) for the first time from a very low red audit score 65% with in short span of time.
Alshaya Group (Debenhams Cosmetics Avenues) Kuwait
• Managed the inventory for a high-volume retail store.
• Responsible for day-to-day task such as preparing purchase order, receiving deliveries, and returning excess/Ageing/damaged stocks to suppliers.
• Processed and reconciled all invoices, credit notes, GRNs and transfers.
• Monitored stock levels and alerted the management team of any issues or discrepancies.
• Assisted customers with product inquiries and purchases.
Achievements: -
• Met sales goals consistently between the years 2007 and 2009, eventually being awarded as No:1 Store for 3 consecutive years.
managed network cafe