mohamed abou alia

• Managed daily shop operations and coordinated workflow through structured team meetings.
• Monitored repair progress and maintained strong communication with customers regarding timelines
and costs.
• Explained repair requirements clearly and secured customer approvals before additional work.
• Maintained service quality standards while improving operational efficiency.

• Led and supervised a team of 20+ employees in a high■volume restaurant generating over $1M+
annual revenue.
• Managed staff hiring, onboarding, and continuous training to maintain strong operational performance.
• Created employee schedules to ensure efficient coverage and smooth daily operations.
• Developed operational strategies to improve profitability, productivity, and guest satisfaction.
• Maintained strict compliance with safety and health code regulations.
• Controlled budgets, supplier purchasing, and inventory management.
• Resolved customer, employee, and vendor issues through strong leadership and mediation skills.
• Improved team performance through structured training and accountability systems.
• Evaluated supplier performance to ensure quality, cost efficiency, and reliable delivery.