Customer Service Manager
Pioneers Securities
مجموع سنوات الخبرة :8 years, 11 أشهر
+ Reduced process gaps by effectively training new hires on best practices and protocols. + Completed frequent assessments of raining materials, structure and success rates in order to enhance program. + Created successful training courses based on evaluation of student needs. + Documented participant attendance, engagement and progress.
+ Deal directly with customers by telephone Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Record details of inquiries, comments and complaints and actions taken + Addressed customer service enquires quickly and accurately. + Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. + Monitored customer surveys and feedback fo develop corrective actions for service-related issues. + Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. + Guided teams in product merchandising and inventory management. + Created plans and communicated deadlines to complete + Operated equipment to exceed production targets.
+ Deal directly with customers by telephone Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Record details of inquiries, comments and complaints and actions taken + Addressed customer service enquires quickly and accurately. + Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. + Monitored customer surveys and feedback fo develop comectfive actions for service-related issues.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.