team manager
Majid Al Futtaim
مجموع سنوات الخبرة :21 years, 4 أشهر
2014-PRESENT
Majid Al Futtaim Finance
Team leader - Abu Dhabi
Handles a team of 15 Sales officers (Abu Dhabi team)
Achieves team target on a monthly basis
Coaches staff on new products, services, promotions and processes
Checks applications’ documentations and policy adherence
Ensures approval and follow up with the C.D.
Lists companies thru visitations and providing information about bank products and services
Follows up the files with the credit department
Handles Reports-- MIS and Staff Evaluation and recommendation
Assists staff on administrative aspect.
Reviews and sending the daily sales report of all team to the Sales manager.
Coaches agents how to sell and assist customer inquiries
Strategizes on how to attain performance and getting in line with quality
Motivates agents and monitoring their progress
Company is authorized retailer for Samsung mobile phones in Egypt.
Escalating the problems of repair quality or shortage of spare parts to the CC manager for taking actions.
Maintaining high cooperation skills with the repair team.
Monitoring the actions taken by the call center concerning the customers of his branch in terms of seeking approvals, postponing the delivery dates, etc
Being responsible for the implementation of the job’s procedures & ISO procedures by the CC team of the branch.
Organizing the traffic in branch.
Being accountable for keeping control over the fixed assets & contents of the branch.
Being responsible for maintaining a good image for the branch to our customers (in terms of cleanliness, decorations etc.)
Sending the required management reports affiliated to the branch to the CC manager.
Maintaining the safety & security systems in the branch & ensuring that all personnel follow the safety program.
Being responsible for cash transactions resulted from the repair processes; maintaining & from retail revenue accurate records of cash reports to be reported to the Accounting department after the monthly inventory.
Handles a team of 15 Sales officers (Abu Dhabi team)
Achieves team target on a monthly basis
Coaches staff on new products, services, promotions and processes
Checks applications’ documentations and policy adherence
Ensures approval and follow up with the C.D.
Lists companies thru visitations and providing information about bank products and services
Follows up the files with the credit department
Handles Reports-- MIS and Staff Evaluation and recommendation
Assists staff on administrative aspect.
Reviews and sending the daily sales report of all team to the Sales manager.
Coaches agents how to sell and assist customer inquiries
Strategizes on how to attain performance and getting in line with quality
Motivates agents and monitoring their progress
dealing with new business applications, assignments on strategy and implementation,
Make a large planning and orgnieziation plan to divide the Dubai area firstly then the other U.A.E motivational areas on our sales team.
-Making updating for all the details of the customer through the system.
-Making follow up to customers' cases. And solve the customer’s complaints within 48 hours.
-present and sell company products and services to current and potential clients.
-prepare action plans (activity plans) and schedules to identify specific targets and to project the number of contacts to be made.
-received the daily sales report from the corporate sales consultinants and make an analysis about the potential customers and potential Area.
-use ways to achieve my target (advertising -internal announces inside the companies fixed on the company internal announce board)-mailing-direct calling-faxing….etc)
-Develop the relationships with the existing customers
Faculty of Law, Alexandria University Licentiate in Law