Customer Service Executive
Cupola
Total years of experience :6 years, 7 Months
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive
communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up
to ensure resolution
Keep records of customer interactions, process customer accounts and documents
Follow communication procedures, guidelines and policies
Take ownership of customer issues reported and see problems through to
resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer
issues.
Follow standard procedures for proper escalation of unresolved issues to the
appropriate internal teams.
Manage and coordinate activities of business
departments concerned with the supply, pricing,
distribution of services.
Manage staff, preparing work schedules and assigning
specific duties establish and implement departmental
policies, goals, objectives, and procedures, conferring
with board members and staff
members as necessary.
Plan and direct activities such as sales promotions,
coordinating with department heads as required.
Plan and modify product configurations to meet
customer needs.
Conferm with customers and engineers to assess
equipment needs and to determine system
requirements.
software and data analysis