Shipping Operations Supervisor
The Hawks Middle East Trading LLC
Total years of experience :14 years, 5 Months
• Analyzed PDA to appoint an efficient shipping agent in the UAE for upcoming vessels, ensuring cost-effective handling.
• Coordinated vessel operations between master, owner, and local agents for marine services.
• Managed the procurement process from requisition to delivery, negotiating with suppliers and monitoring the delivery process to vessels.
• Utilized automated tracking systems to maintain real-time updates on vessel and cargo movements, optimizing inventory levels.
• Directed daily operations to enhance productivity and minimize expenses.
• Reviewed and updated purchasing documents, invoices, and reports accurately.
• Maintained high-quality results within budget and timeframe constraints.
• Supported team members and fostered a collaborative work environment.
• Marketed the company profile and services to attract new customers and expand supplier relationships.
• Secured credit facility and optimized procurement processes to prevent delays.
• Managed and completed detailed prospective Requests for Information (RFIs) and Requests for Procurement (RFP).
• Communicate effectively with customers and internal stakeholders.
• Create competitive commercial offers relating to marine spot jobs for local clients and
ensure operations are executed and followed up on for invoicing purposes.
• Provide support for marketing marine services to customers and respond to queries and
requests promptly.
• Ensure cost minimisation by outsourcing from optimal and reliable sources.
• Liaise with the operation team to generate offers related to ancillary services.
• Assist in chartering activities, providing administrative and technical support.
• Provide technical and administrative assistance during negotiations to secure favorable
terms and conditions.
• Coordinate with superiors on all significant topics that impact business growth.
• Contribute and develop the required safe operational procedures (SOPs) for various
marine services up until their completion and approve them within the specified time
frame.
• Respond meticulously to urgent inquiries and manager’s work requirements to empower
the business’ image and ensure consistent and high-quality delivery of services.
• Assist in preparing project costings, proforma disbursement accounts, and other related
documents as required.
• Securitise the required documentation relating to suppliers to ensure accuracy in
particular assignments.
• Prepare reports, document and file relevant operation information, and maintain a
database of internal and external contacts.
• Prepare necessary documentation to meet standards and requirements for ship
utilization.
• Perform additional tasks as directed by superiors to benefit the company’s goal and
achieve the assigned KPIs.
With over 15 years of experience in logistics, supply chain management, freight forwarding, shipping, and agency services, I have a thorough understanding of the key requirements for successful project execution. My experience managing communication with company customers for freight and cargo inquiries, pricing and execution support, as well as managing vessels' inward and outward clearance with immigration, customs, and CICPA, has provided me with a strong foundation in logistics and shipping operations.
As a team leader, I have effectively managed relationships with branches, departments, customers, and managers regarding shipment cycles, and have even contributed to establishing a company trademark in Abu Dhabi. I am also skilled in providing solutions for customers in land, sea, and air freight forwarding issues, and have managed end-to-end shipment processes with internal and external stakeholders. My coordination with sea and air ports authorities for internal logistical operations, as well as liaison with port authorities for shipping, documentation, and marine requests, have made me adept at managing all aspects of logistics and shipping operations.
In addition, I have experience in validating agreements and contracts with legal and operation department heads, and have ensured compliance with legal requirements for company and staff transactions with governmental departments. I also have experience monitoring accuracy in closing company shipping and marine transactions, researching and evaluating new business opportunities locally and internationally, managing license arrangements, permits follow-up, cargo clearance, and transportation coordination. My all-rounder experience in the maritime and shipping industry gives me an upper hand in any related jobs and I have very good communication skills in English and Arabic, and I have an excellent reputation in business writing. I am also well versed in all Microsoft tools.
A Master of Logistics and Supply Chain Management is a specialized graduate degree program that focuses on the efficient and effective management of the flow of goods, services, and information across various industries. It equips students with advanced knowledge and skills in logistics, transportation, inventory management, procurement, and supply chain optimization. Graduates are well-prepared for leadership roles in supply chain management, helping organizations streamline operations, reduce costs, and enhance overall competitiveness in a global market.