Call Center Account Manager
Raya Contact Center
Total years of experience :19 years, 2 Months
* Set up methods and Ways of thinking across my business unit to drive them toward achievement
* Investing in People throughout some different ways of management especially the Outliers Management on the short Term and the long Term Plans.
* Managing and supervising the activities of call center professionals in providing Technical support services which resulted in achieving 100% of all KPI’s.
* People development on all Levels (Agents / Team Leaders / SME’s) to ensure the perfect work module across the whole operations
* Responsible about operation, and real time management (SL management)
* Managing 5 teams (90 agent), with support from 5 team leaders doing their best, to achieve our company vision
* Planning, and managing functions concerned to Call Center environment
Responsible about all operation management, and real time management (SL management), beside my team achievements.
I'm responsible about the results of my team members and there improvement through creating motivations to increase there productivity
The company was providing the service of converting voice sms to text sms and send it via SmS, Blog, broadcast, or mail inside USA
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Graduated from the faculty of commerce English section