Workshop Assistant Manager
Patchi
Total years of experience :16 years, 9 Months
Facilitated collaborative sessions with departmental leaders to strategize and implement monthly
operational plans.
• Orchestrated production schedules to meet customer demands, proactively managing material
shortages.
• Provided comprehensive administrative support for both workshop and office operations.
• Monitored and optimized internal production schedules in close collaboration with the management
team.
• Coordinated and streamlined work orders across departments, ensuring efficient and effective
production processes.
• Maintained meticulous inventory records and ensured the fulfillment of commitments.
• Directed material allocation, guided team activities, and optimized procurement strategies.
• Managed franchise orders across multiple countries, including Morocco, Oman, Uzbekistan, China, and
Thailand
Collaborate with other departments as necessary to meet customer requirements, to take
advantage of sales opportunities or, in case of shortages, to minimize negative impacts on the
business.
• Develop an understanding of the customer’s needs and take action to ensure that such needs
are met.
• Develop and implement technical project management tools such as plans, schedules, and
responsibility and compliance matrices.
• Direct and support the compilation and analysis of technical source data necessary for product
development.
• Direct availability and allocation of materials, supplies and finished products and receiving
shipments.
• Direct team activities, establishing task priorities, scheduling and tracking work assignments
providing guidance, and ensure the availability of resources.
• Direct and delegate the activities of the CSR staff to ensure complete and efficient customer
service.
• Observe daily the service provided by the customer service team to ensure for a customer
experience that is in accordance with the behaviors prescribed by the Key Drivers
• Assist in the development of the customer service team through observation and coaching
regarding customer service.
• Take proactive role in the on-boarding and continued training of new customer service staff, as
well as ongoing training for existing staff.
• Act as financial center resource personnel for CSR activity, answering questions and finding
solutions to customer issues and financial center procedures.
• Deal quickly and efficiently with customer enquiries or complaints by phone,
email or in person.
• Occasionally work antisocial hours to meet customers’ requirements, solve
their problems and thus encourage future business.
• Proactively foresee possible delays or complications and plan strategies to
avoid or minimize them.
• Ensure the accuracy of financial records for billing purposes, occasionally
negotiating an alteration to the stated price or terms and conditions as
compensation to VIP customers.
• Selling Vodafone products such as (laptops, mobiles, lines, USB data…etc)
• Handling customer complaints and providing customer service.
• Exceeding the monthly sales target achievement
• Following up on matters with internal departments
• Communicating with customers when necessary for any updates
• Briefing the team for new product knowledge
• Providing product knowledge and system training for newcomers
• Maintain Knowledge of Fashion Trends and New Styles.
• Use Product Knowledge to Sell Various Types of Clothing.
• Provide customers with a Memorable Shopping Experience.
• Help Customers Figure Out Their Size and Desired Fit.
• Analyzing current fashion trends and incorporating them into personal style.
• Learning the features and benefits of new product launches to help drive sales.
• Using brand expertise to help customers determine size and desired style.
• Create a positive and elegant image of the company.
• Handling cash and the accounting system of the store closing and morning shift.