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mohamed Ahmed, Workshop Assistant Manager

mohamed Ahmed

Workshop Assistant Manager·Patchi

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 18 years, 10 months

Workshop Assistant Manager

November 2018 - Present

Patchi

Dubai, United Arab Emirates

November 2018 - Present

Facilitated collaborative sessions with departmental leaders to strategize and implement monthly
operational plans.
• Orchestrated production schedules to meet customer demands, proactively managing material
shortages.
• Provided comprehensive administrative support for both workshop and office operations.
• Monitored and optimized internal production schedules in close collaboration with the management
team.
• Coordinated and streamlined work orders across departments, ensuring efficient and effective
production processes.
• Maintained meticulous inventory records and ensured the fulfillment of commitments.
• Directed material allocation, guided team activities, and optimized procurement strategies.
• Managed franchise orders across multiple countries, including Morocco, Oman, Uzbekistan, China, and
Thailand

Company industry:
Food & Beverage Production
Job role:
Logistics and Transportation

Workshop Coordinator

March 2014 - November 2018

Patchi

Dubai, United Arab Emirates

March 2014 - November 2018

Collaborate with other departments as necessary to meet customer requirements, to take
advantage of sales opportunities or, in case of shortages, to minimize negative impacts on the
business.
• Develop an understanding of the customer’s needs and take action to ensure that such needs
are met.
• Develop and implement technical project management tools such as plans, schedules, and
responsibility and compliance matrices.
• Direct and support the compilation and analysis of technical source data necessary for product
development.
• Direct availability and allocation of materials, supplies and finished products and receiving
shipments.
• Direct team activities, establishing task priorities, scheduling and tracking work assignments
providing guidance, and ensure the availability of resources.

Company industry:
Food & Beverage Production
Job role:
Logistics and Transportation

Store Manager

March 2011 - February 2014

Vodafone - Egypt

Cairo, Egypt

March 2011 - February 2014

• Direct and delegate the activities of the CSR staff to ensure complete and efficient customer
service.
• Observe daily the service provided by the customer service team to ensure for a customer
experience that is in accordance with the behaviors prescribed by the Key Drivers
• Assist in the development of the customer service team through observation and coaching
regarding customer service.
• Take proactive role in the on-boarding and continued training of new customer service staff, as
well as ongoing training for existing staff.
• Act as financial center resource personnel for CSR activity, answering questions and finding
solutions to customer issues and financial center procedures.
• Deal quickly and efficiently with customer enquiries or complaints by phone,
email or in person.
• Occasionally work antisocial hours to meet customers’ requirements, solve
their problems and thus encourage future business.
• Proactively foresee possible delays or complications and plan strategies to
avoid or minimize them.
• Ensure the accuracy of financial records for billing purposes, occasionally
negotiating an alteration to the stated price or terms and conditions as
compensation to VIP customers.

Company industry:
Telecommunications
Job role:
Sales

Sales Representative

November 2008 - March 2011

Vodafone

United Arab Emirates

November 2008 - March 2011

• Selling Vodafone products such as (laptops, mobiles, lines, USB data…etc)
• Handling customer complaints and providing customer service.
• Exceeding the monthly sales target achievement
• Following up on matters with internal departments
• Communicating with customers when necessary for any updates
• Briefing the team for new product knowledge
• Providing product knowledge and system training for newcomers

Company industry:
Telecommunications
Job role:
Sales

Sales Representative

January 2006 - March 2007

MANGO

Bahrain

January 2006 - March 2007

• Maintain Knowledge of Fashion Trends and New Styles.
• Use Product Knowledge to Sell Various Types of Clothing.
• Provide customers with a Memorable Shopping Experience.
• Help Customers Figure Out Their Size and Desired Fit.
• Analyzing current fashion trends and incorporating them into personal style.
• Learning the features and benefits of new product launches to help drive sales.
• Using brand expertise to help customers determine size and desired style.
• Create a positive and elegant image of the company.
• Handling cash and the accounting system of the store closing and morning shift.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Ne Cairo Academy

June 2007

June 2007

Bachelor's degree, Computer Science

Egypt

Skills

CUSTOMER SERVICE
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CUSTOMER SERVICE
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SOURCE (GAME ENGINE)
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SOURCE (GAME ENGINE)
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SALES
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SALES
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SCHEDULING
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SCHEDULING
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SOURCE DATA
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SOURCE DATA
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ACCOUNTING
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ACCOUNTING
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BILLING
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BILLING
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CUSTOMER EXPERIENCE
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CUSTOMER EXPERIENCE
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CLOSING (SALES)
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CLOSING (SALES)
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EXHIBITIONS
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EXHIBITIONS
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Languages

English

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