Mohamed Ahmed

• Recruited, trained, and supervised a team of 12+ staff, reducing turnover by 15%.
• Balanced daily cash transactions exceeding $25K with 100% accuracy.
• Organized weekly team meetings, improving staff engagement and efficiency by
15%.
• Implemented new guest complaint procedures, boosting satisfaction ratings from
85% to 95%.
• Optimized room inventory, increasing revenue during high-demand periods by
10%.

• Managing 177 guest rooms to maximise revenue and maintain a high guest
satisfaction level.
• Oversee the front desk, bell staff, security, restaurant, and housekeeping staff to
ensure proper communication and teamwork
• Coordinating with day management regarding ongoing issues
• Inform all Overnight staff of nightly activities, group, and VIP Arrivals as well as
special requests and repeat guests
•
Act as manager on duty for the hotel in the absence of the Front office manager
dealing with complaints, problem-solving disturbances, special requests, and, any
other issues that may arise.
• Reviewed audits and reconciled nightly sales transactions by balancing cash
registers and reporting discrepancies.

• Courteously and accurately answers inquiries fron potential guests and accepts
hotel reservations
• Responds to telephone and in-person inquiries regarding reservations, hotel
information, and, guest concerns
• Uses suggestive selling techniques to sell room nights, increase occupancy and
revenue
• Supervise daily shift process ensuring all team members adhere to standard
operating procedures
• Train, direct the work of, resolve issues/problems, and coach, and counsel the
front desk team members to ensure a quality operation.

• Organizing shift schedules for team members
• Monitoring attendance, tardiness, and time off
•
Assigning duties to specific employees based on role and skills
• Conducting performance reviews and sharing feedback with both upper
management and team members
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
•
Adhering to company policies and health, safety, and employment standards
• Inventoried and ordered office supplies to maintain the availability of products.

• Streamlined check-in process, reducing wait times by 30% and improving
TripAdvisor ratings.
•
Assisted guests with reservations, room assignments, and concierge services.
• Coordinated with multiple departments, contributing to a 10% rise in repeat
bookings.

Organizing shift schedules for team members
Monitoring attendance, tardiness, and time off
Assigning duties to specific employees based on role and skills
Conducting performance reviews and sharing feedback with both upper management and team
members
Training new and current team members on tasks
Handling customer issues and managing conflicts
Adhering to company policies and health, safety, and employment standards
Inventoried and ordered office supplies to maintain the availability of products.

• Handled 100+ incoming calls daily with professional communication.
•
Assisted guests with inquiries and internal message routing, improving response
times by 20%.
• Supported front office operations during peak hours to maintain service flow.