General Manager
Polo Ralph Lauren
مجموع سنوات الخبرة :6 years, 3 أشهر
I am High-End Luxury sales professional with demonstrated excellent track record within the fashion retail management sector, with over 15 years international experience in the retail sector. True people manager experienced in managing remote teams and developing a high-performance team through coaching and developing. Involved in the setting of sales and financial targets. strong customer service orientation. Superior experience in understanding store operations from a hand´s on point of view. Commercial drive, eye for detail. Multi - unit store retail management for more than 3 years achieving incredible sales target, leading 10 managers and over 90 staff. I speak several languages including Spanish, English & Arabic.
Role:
• Implement a retail plan and financial targets for my area in line with company strategy.
• Proactively manage performance through KPIs.
• Accurately interpret and make decision on operations and visual standards.
• Demonstrate clear coaching and leadership skills to maximize the performance and develop people.
• Report directly to Head of Retail & Country manager of Iberia and France.
• Achieve client satisfaction and maximize customer service.
• Organizational skills and proven ability to work in multiple tasks in parallel.
Achievements
• 2013 Best Store performance in Europe Award.
• 2014 Madrid Centre become the Trainee centre of EU management team.
• 2015 Winner of the Town Hall Award, Best in class Q1 EMEA General Manager.
• 2016 Award for Best EMEA Brand Presentation Store.
• Involved in openings of new branches such as Madrid, Barcelona and Amsterdam, visiting and developing existing stores.
• Acting area manager.
