مساعد مدير ادارة
برتال
مجموع سنوات الخبرة :16 years, 5 أشهر
ادارة العمل
Strictly adhered to time committed, custom critical business schedules.
* Retained a full knowledge and demonstrated ability of all UPS safe work, and driving methods.
* Utilized delivery area knowledge to enhance productivity and efficiency.
* Attained multiple years of working both injury and accident free.
* Successfully trained helpers during peak business seasons.
* Loaded or unloaded company vehicles in a physically demanding work setting.
Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises
* Maintained complete and appropriate records regarding the dispatches made and invoices generated
* Monitored the stock present in the inventory and communicated with the customers in a professional manner
* Maintained complete records regarding the invoices, production shipped, and special instructions regarding
shipments
* Looked after the loading and unloading of the shipments, assisted in the delivery procedures, and implemented ways
to enhance the warehouses
* Regularly and responsibly handled the customer service complaints and resolved them with complete customer
satisfaction
Worked rotating shifts seven days a week.
* Managed credit card payments.
* Scheduled passenger reservations.
* Resolved disputes with passengers in a professional manner.
* Communicated with customers in English and Spanish and provided comfort and support when needed.
Smoothly handled resistant or hostile passengers in infraction of bus conduct and safety rules.
* Operated buses on a variety of scheduled routes.
* Assisted handicapped passengers when needed or required by operating lifts as well as side-by-side door to vehicle
assistance.
* Identified operational and mechanical issues and reported same to garage technical crew.
* Refueled bus at beginning of and during route as needed.
* Accurately recorded and reported pickup and drop results according to established procedures.
* Developed and maintained positive customer relationships through effective communication.
Promoted the company by participating in league sports and serving the community in sponsorships
* Upsold a variety of many different food and beverage items while being knowledgeable of specials and
other promotions and deals
* Acquired skills such as multi-tasking, verbal and written communication, attention to detail,
recommendations, maintaining proper accountability for orders and funds while keeping up a
professional appearance
FIRST IMPRESSION COURSE. * COMPLIANCE COURSE. * CHECKLAW COURSE. * CUSTOMER SERVICE ORIENTED. * ETIQUETTE MANAGEMENT COURSE. * SUPER CUSTOMER SERVICE COURSE EDUCATION: OFPPT ( Electric Utility and Consumer Protection Regulatory Agency )