General Supervisor
Souad Alway Asqaf Company
Total years of experience :19 years, 6 Months
January 2017 - Present - Saudi Arabia
Hospitality sector management of the company. Which includes the hotel furnished apartments and chalets in different
cities within the Kingdom of Saudi Arabia.
Team management at the hotel.
1- The direct supervision of them to develop incentives and spread the spirit of good performance and quality.
2- Restructuring of sections, if necessary. According to the possibilities and capabilities.
3- Supervision of the Staff training.
4- Supervision of the planning & development for Sales & Marketing.
5- Develop a comprehensive regulation of rewards and sanctions
As well the development of the work-system to correct mistakes in Organizational Chart, Based configurations
, Purchasing management, Add for example the maintenance program and Check in Card etc.
- Continued Check to make sure of the good performance. All sections. Reception, Housekeeping and Maintenance.
- Supervision of the implementation of the plans.
- Periodic meetings for the Staff to inform and share them in the plans.
- Supervision and monitoring of the financial Control.
- Supervision of staff affairs administration. Such as Iqama, official documents, and salaries.
In addition to. Lifting of the reports, Plans and quick solutions for the Chairman of the Board & Development of strategic
plans and discussed with him to add to the work schedule
We start the Operation duties by negotiating the rate and details with the hotel and the related companies to get the best attractive offer before the final contracting. visiting the hotel continuous to follow-up and ensure the level of service and conditions of the contract, supply accounting department with all the financial details, the leadership of the working group with complete response and continuous cooperation, similarities visit every day, at many times resident representative in the hotel. Creating creative spirit between the decision-maker in the hotel and team work, continuous communication to success our contract with Negotiating and the follow-up to the availability in hotel to supply it to the marketing department.
The main component in our Business is the accommodation and to choose the hotel we have different ways such as orientation, sometimes one night accommodation to have a direct contact with the departments and workers. In huge business (80% allotment) can we require some or all of the changes in the sections like House keeping for example. We stay in the hotel with the groups for the following duties:
1- check in all rooms taking into account different specifications for each client booking.
2- change rooms upon request, offering convenience to connect the customer's satisfaction and acceptance.
3- contact the hotel departments managers and workers, bill man to show our client the way to room and caring luggage, House keeping manager to be sure the room is right ready and the waiter to bring welcome drink .
4- during the accommodation, 24 hours contact with our clients and more contacts to all departments in the hotel to be sure from Cleanliness, maintenance, service and follow-up, in many cases, direct, , Go with the worker to repair the air conditioner and make sure repaired, ,
Our role in the Tourism Company is directly supervise the hotel to the point of complete overlap in many cases to get satisfaction for the client.
After the one month qualifying sessions, access to the hotline. provide counseling and professional customer care for German clients of Vodafone Germany, receiving calls through the call center in Cairo. Provide aids, event of default, due to technical reasons, the conversion to a specialized section, learning how to use word and the right way of the conversation by effective ways and tactful which gives the impression of high quality, and dedication to customer service.
Review the booking in Hurghada's hotels and check it with the hotels confirmation, to correct it under the name list received from the foreign company as a final rooming list. Responsibilities for providing the Alfa star ( the polish tourism company) accommodation voucher for the hotels, after checking carefully from the actual guest in house lists by visiting the hotels and checking it with hotels systems. To create the basic reference of the hotels bills payment and fax it to Cairo office ( Head office). And the discovery of any differences between the actual rooming list and default sent from the foreign company.
October 2004 - June 2008 (3 years 9 months)Egypt Rapid and intensive course of Phoenix Reisen catalog, round trips in all tourist and historical places, inside and outside Egypt. Phoenix Reisen owns dozens of diverse and specialized programs in cultural tourism in the Middle East region. After the training period moved from Cairo to Hurghada to take position of booking manager's office in Hurghada. The main responsibilities are as following : - Receive the name lists from the foreign company . - Reserve rooms in hotels with checking in and confirmed date . - Archive for each hotel's confirmation with easy reference if needed at any time . - Intervention to prove the confirmation when needed for other sections . - As well as periodic follow-up to the reservation before every new arrival
For the first year, beginning work in the field of tourism as German tour leader, most of the time but not all, The search is underway for Tourism programs Operator, my candidacy came from a friend, the director of the Department of booking Hurghada hotels. The training on the X-ver system, the specialist in the delivery of more than 166 office and affiliated company for Thomas Cook ،
Neckermann at that Time . Mastered in a short period to deal with the program in an unprecedented manner, and took the first reward of Blue Sky Travel. Primary responsibilities are reservation of the rooms, Which is received on the program immediately after the request of offices throughout Europe.
1995 till 1997 - Wien universitaet - Final Exam ofer German January 1998 - Goethe Institute - Abschlusspruefung der deutschen Sprache. + Ain shams university. The study at the Faculty of Arts, Tourism Department adds a lot to me , Especially in the theoretical vision of the tourism product, as well as in deep recognition of the Egyptian Antiquities and environment. It is really fun and exciting . I finished till now 6 semesters, About five articles every term, most of grades are Good , The positive side is the proliferation of branches of the university in the most of Arab countries,.
