محمد راشد محمد راشد علي الذخيري الظنحاني الظنحاني

Respond to E-mails for Escalated issues.
•Daily meeting with Supervisors.
•Provide guidance and training to the team.
•Review outstanding items and follow up with supervisors/staff.
•Manage and record Staff attendance and absence.
•Coordinate with business team and project team for operational issues.
•Manage administrative tasks for staff, manage staff absence requests.
•Handle staff training, annual leave, sick leave and maintain proper record.
•Active involvement in new systems and ongoing projects.
•Regular meeting with manager, supervisor, staff to resolve administration, operational issues.
•Perform manager's duty in his absence or leave.
•Issue reporting.
•Reviews all College account disbursements, administers and monitors all accounts to ensure compliance with guidelines and requirements.
•Works with faculty and staff to be sure expenses are paid correctly responsible for.
•Provides information and answers questions for the public, when necessary investigates complaints and recommends corrective action to resolve complaints.
•Evaluates operations and activities of assigned responsibilities, recommends improvements and modifications, prepares various reports on operations and activities.
•Knowledge of Accounts Payable and Bank Reconciliation.


Duties as “SOFTWARE DEVELOPER”:

•Building Reports using Crystal Report program.
•Writing and modifying procedures.
•Responsible for Customization, develop requested reports, migrating data and collect Requirements for
•CRM System (Customer Relationship Management
•Assisting with Central Bank Systems
•Administer, support and maintain the Bitrix web content management application.
•Creating, editing, designing and linking pages on Bitrix site manager using PHP and HTML coding.
•Set up additional pages or sub-sites that may be linked to the corporate website.
•Taking care of corporate website layout, design and coding.
•Set up work practices implementing standards and quality monitoring in IT, during development, implementation and daily use.
•Develop test strategies and detailed test plans, including major milestones, project duration and resource requirements. Secure business and development team approval.
•Control test execution by monitoring the team’s adherence to the test strategy and test scripts.
•Co-ordinate the hand-over of testing to business users who will complete user acceptance testing.
•Ensure that business users are involved in the testing process and uses in-depth testing expertise to guide Test Analysts

Coding checks.
•Filing checks.
•Entering transactions in the computer.
•Providing services to customers.
•Overall retail