Mohamed Al Hammadi

o Proactively Retain Customers; always be aware of the competition in the market.
o Focus on building new revenue streams, through ICT & managed services.
o Maintain good team spirit within the team to increase productivity and efficiency.
o Maintain 100% customer satisfaction.
o Insure top class Account Management, by keeping constant follow-up on relationship building, customer visit across all Managed Accounts.
o Always following the Rules and procedures to ensure the best quality services are being delivered.

o Overall Group OpCos Business Performance analysis.
o Update the Business Plans periodically and provide important information for the Board for further OpCos decisions.
o Monitor the Actual Vs. Budget along with Business Plan of the OpCo.
o Build up business cases for the Board in case of Money injections or withdrawal from the International Market.
o Prepare a Monthly Report which to be submitted to all CxOs within Etisalat Group as well as the Chairman and Board of Directors

o Face to Face Customer relationships, to make them happy at the end of the day.
o Ensures that credit control policies are correctly applied during recoveries and collections.
o Managing the Customer Service Dept (front desks, Customer complaints, internal staff services) and the back-office support that would execute all administrative services.
o Determines and recommends appropriate procedures the effective handling of customer queries/complaints/issues with respect to Utilities dues owed by customer to Palm Utilities.
o Develops appropriate systems and procedures for the proper archiving, Contracts and scanning of customer files/documents/registers to ensure accuracy, integrity and accessibility of files and records.
o Evaluates current credit control procedures to introduce automation/systems/work enhancements that are in line with general Company guidelines and procedures.
o Establishes and recommends procedures for the prompt settlement/recovery of customers’ bills through various venues such as Autodialler, SMS, Internet, etc., as per proved monthly schedule.
o Provides inputs in the preparation of the annual Manpower & Admin. Budget.

Senior Manager Finance & Administration

o Business and Financial strategy and planning, monitoring, management and reporting, including management and development of policies, system, processes and personnel involved.
o Reporting and accounting as per regulatory and legal requirements including annual report and accounts, budgets and financial reporting.
o Contributing to strategic planning and development as a member of executive team, and keeping and distributing notes and records, reports to executive and management team.
o Managing the Office Facilities to ensure the best work environment.

o Ensure that all accounting entries are correctly recorded within the established time frames.
o Scrutinize payroll and review payments before passing to signatories. Ensure that all documentations, authorities, etc. as per established Corporation requirements are fully complied with before authorizing any Cash or Cheque payment or any other means of disbursing Corporation fund.
o Ensure that creditors bills are checked properly, and payments are made in-time.
o Liaise with the bankers for smooth banking operations.
o Periodically review the staff performance and ensure that any shortcomings, weaknesses are promptly rectified / appropriate action taken.
o To control the Cash Book and Bank Reconciliations.
o To review the internal control related to cash collections at Cash Counter & payments.

o Face to Face Customer relationships, to make them happy at the end of the day.
o Oversees activities related to the management of recovery of Etisalat’s dues from customers as per established credit control policies and procedures. Ensures that credit control policies are correctly applied during recoveries and collections.
o Establishes favorable ties with various customer groups (Government and Federal Officials, VIPs, Sheiks, Royal Families and Major Companies) to ensure prompt settlement of accounts.
o Determines and recommends appropriate procedures the effective handling of customer queries/complaints/issues with respect to telephone dues owed by customer to Etisalat.
o Develops appropriate systems and procedures for the proper archiving and scanning of customer files/documents/registers to ensure accuracy, integrity and accessibility of files and records.
o Recommends guidelines to ensure the early detection of fraud cases.
o Evaluates current credit control procedures to introduce automation/systems/work enhancements that are in line with general Company guidelines and procedures.
o Establishes and recommends procedures for the prompt settlement/recovery of customers’ bills through various venues such as Autodialler, SMS, Internet, etc., as per proved monthly schedule

o To be responsible for preparing the Region Annual Operating Budget. Under the guidance of the Deputy Manager Finance and Manager Finance.
o To maintain Budget Records and Up - date them as and when necessary.
o To exercise effective control on Operating and Capital Expenditure also to Monitor, Analyze and Report on Variances.
o Supervise to Maintain and up - date Fixed Asset Register.
o To prepare of Monthly/ Quarter/ Half Yearly/ Yearly Management Accounts along with the required schedules for submission to Head Office.
o Supervise and Maintain discipline of the Management Accounts Section and distribute work evenly and on priority basis to ensure efficiency and productivity.
o To exercise Yearly Stock Take and Fixed Assets Physical Verification