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تم إلغاء حظر المستخدم بنجاح
محمد على, IT Support.

محمد على

IT Support.·Almajal Alarabi Group (MAG)

المملكة العربية السعودية

بكالوريوس, systems and information technology

الخبرة العملية

مجموع سنوات الخبرة: 3 سنوات, 5 أشهر

IT Support.

نوفمبر 2024 - حتى الآن

Almajal Alarabi Group (MAG)

الرياض، المملكة العربية السعودية

نوفمبر 2024 - حتى الآن

• Delivered Level 1 & Level 2 technical support to end users via phone, email, remote tools, and on-site.
• Troubleshot and resolved hardware, software, and operating system issues efficiently.
• setting up new users account and profile and dealing with password issue.
• Installing and configuring computer hardware operating systems and application monitoring and
maintaining computer system and network.
• talking client through a series of action, either face to face or over telephone to help set up system or
resolve issue.
• Provided network support including LAN, Wi-Fi, VPN, DNS, and DHCP.
• Supported Windows 10/11, Microsoft Office 365, Outlook, and Teams.
• Performed system updates, antivirus management, and data backups.
• Maintained IT documentation and asset inventory.
مجال الشركة:
البناء والتشييد
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support

نوفمبر 2024 - حتى الآن

Almajal Alarabi Group (MAG)

الرياض، المملكة العربية السعودية

نوفمبر 2024 - حتى الآن

• Delivered Level 1 & Level 2 technical support via phone, email, remote tools, and on
site.
• Troubleshot and resolved hardware, software, and operating system issues efficiently.
• Set up new user accounts, profiles, and resolve password issues.
• Installed and configured computer hardware, operating systems, and applications.
• Provided network support (LAN, Wi-Fi, VPN, DNS, DHCP).
• Supported Windows 10/11, Microsoft 365, Outlook, and Teams.
• Performed system updates, antivirus management, and data backups.
• Maintained IT documentation and asset inventory.
مجال الشركة:
البناء والتشييد
الدور الوظيفي:
تكنولوجيا المعلومات

IT Help Desk.

نوفمبر 2023 - سبتمبر 2024

Almajal Alarabi Group (NRC5 Project)

تبوك، المملكة العربية السعودية

نوفمبر 2023 - سبتمبر 2024

• Performed IT Support, Both software and hardware, for the office with 40 employees.
• Troubleshoot and resolve software defects and issues.
• Provided technical support to users via phone, email, and in person.
• Installed, configured, and maintained Windows OS, printers.
• Diagnosed and resolved hardware, software, and network issues.
• Assisted users with password resets, account access, and email issues.
• Supported Microsoft Office (Outlook, Word, Excel, Teams).
• Performed basic network troubleshooting (LAN, Wi-Fi, VPN).
• Ensured customer satisfaction through clear communication and timely resolution.
• Followed IT policies, security procedures, and documentation standard.
مجال الشركة:
البناء والتشييد
الدور الوظيفي:
تكنولوجيا المعلومات

IT Help Desk

نوفمبر 2023 - سبتمبر 2024

Almajal Alarabi Group (NRC5 Project)

تبوك، المملكة العربية السعودية

نوفمبر 2023 - سبتمبر 2024

• Provided IT support for an office of 40 employees (software and hardware).
• Diagnosed and resolved software defects and network issues.
• Installed, configured, and maintained Windows OS and printers.
• Assisted users with password resets, account access, and email issues.
• Supported Microsoft Office (Outlook, Word, Excel, Teams).
• Ensured customer satisfaction through clear communication and timely resolution.
• Followed IT policies, security procedures, and documentation standards.
مجال الشركة:
البناء والتشييد
الدور الوظيفي:
تكنولوجيا المعلومات

IT Technician .

ديسمبر 2022 - أكتوبر 2023

Drinking Water Company

المنوفية، مصر

ديسمبر 2022 - أكتوبر 2023

• Installed, configured, and maintained computer systems, laptops, printers, and peripheral devices.
• Performed hardware troubleshooting and repairs (RAM, HDD/SSD, power supply, cables).
• Installed and supported Windows operating systems and standard software applications.
• Provided onsite and remote technical support to users.
• Diagnosed and resolved network issues (LAN, Wi-Fi, basic routing and switching).
• Configured and maintained user accounts, permissions, and passwords.
• Performed system updates, backups, and antivirus management.
مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

IT Technician.

ديسمبر 2022 - أكتوبر 2023

Drinking Water Company

المنوفية، مصر

ديسمبر 2022 - أكتوبر 2023

• Installed, configured, and maintained computer systems, laptops, printers, and peripheral devices.
• Performed hardware troubleshooting and repairs (RAM, HDD/SSD, power supply, cables).
• Installed and supported Windows operating systems and standard software applications.
• Provided onsite and remote technical support to users.
• Diagnosed and resolved network issues (LAN, Wi-Fi, basic routing and switching).
• Configured and maintained user accounts, permissions, and passwords.
• Performed system updates, backups, and antivirus management.
مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

IT

ديسمبر 2022 - أكتوبر 2023

Technician Drinking Water Company

المنوفية، مصر

ديسمبر 2022 - أكتوبر 2023

• Installed, configured, and maintained computer systems, laptops, and peripherals.
• Performed hardware troubleshooting and repairs (RAM, HDD/SSD, power supply).
• Provided onsite and remote technical support to users.
• Diagnosed and resolved network issues (LAN, Wi-Fi, basic routing/switching).
• Managed user accounts, permissions, and passwords.
• Performed system updates, backups, and antivirus management.
• Developed and maintained a base for faster issue Played
مجال الشركة:
معالجة المياه ومياه الصرف الصحي
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Tanta University

يوليو 2021

يوليو 2021

بكالوريوس، systems and information technology

مصر

المعدل التراكمي (التقدير): جيد جداً

المعدل التراكمي (التقدير): جيد جداً

عرض المرفق

Skills

Ms office
Intermediate
Ms office
Intermediate
APPLICATION MONITORING
Intermediate
APPLICATION MONITORING
Intermediate
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
LOCAL AREA NETWORKS
Intermediate
LOCAL AREA NETWORKS
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
WI FI 6
Intermediate
WI FI 6
Intermediate
WAN
Intermediate
WAN
Intermediate
CCNA
Intermediate
CCNA
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
IT Technical Support
Intermediate
IT Technical Support
Intermediate
Active Directory
Beginner
Active Directory
Beginner
Computer Hardware Troubleshooting
Intermediate
Computer Hardware Troubleshooting
Intermediate
Hardware
Intermediate
Hardware
Intermediate
Administration
Intermediate
Administration
Intermediate
IP
Intermediate
IP
Intermediate
System Administration
Intermediate
System Administration
Intermediate
Installation
Intermediate
Installation
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Desktop Support
Intermediate
Desktop Support
Intermediate
Management
Intermediate
Management
Intermediate
Troubleshooting
Intermediate
Troubleshooting
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متوسط

التدريب و الشهادات

الشهادات
MCSA
ENCOR 350-401
CCNA 200-301
ITIL Foundations
CompTIA A+
MCSA
CCNA
ITIL Foundations
CompTIA A+

الهوايات والاهتمامات

playing video games