IT Consultant
Freelance (Self employed)
Total years of experience :16 years, 3 Months
• IT Operations
• ERP & CRM as a PM & SME
• Google Workspace (G-Suite)
• IT Project & Program Management
• Change Management
• Budgeting and resource allocation
• Vendor management and contract negotiation
As IT Lead, I assumed the accountability of Supporting all Business units by being the central interface between business & IT offering Technical support and guidance to business users in a way that facilitates their day to day business needs and follows the Organization Strategy, Vision and Policies.
Deliverables, achievements and daily responsibilities:
• Rebuild IT Support department in Egypt, KSA, & UAE.
• Hire, Train & Lead IT Support team across the region.
• Design & implement new IT policies & procedures for Asset Management, User Access
Management, Purchasing, User Onboarding & Offboarding across all cloud platforms.
• Built Assets Repository for all company assets to be moved to ITSM Asset Management tool.
• Providing subject matter expertise for the entire IT infrastructure (On-Perm & Cloud).
• Responsible for budgeting infrastructure & cloud platforms.
• Analyzing business requirements & determining the needed technologies/upgrades.
• Responsible for Auditing all cloud platforms, infrastructure & Assets.
• Acquiring new IT vendors across the region & re-negotiate 3rd party contracts.
• Leading all internal IT projects & implementation of new tools & systems.
• Providing subject matter expertise of the Workspace solution and leading all technical aspects of post-sales activities for transitioning from legacy messaging and collaboration solutions to Google.
• Leading technical pre-sales efforts to demonstrate Workspace and select ISVs to customers and scoping projects.
• Performing hands-on design, configuration and troubleshooting of Google Workspace.
• Prepare Business and Technical Materials, Case studies and Business Scenarios serving as a Sales aid and resourceful guide for potential Leads acquisition.
• Deployments including successfully migrating data to Google, integrating customer Active Directory environments with Google.
• Providing Class room and Hands On training to customers technical resources.
• Training TechForce-ME sales team on Google Workspace solutions, Features and subscription models.
• Provide 2nd & 3rd level HW & SW support to LAN/WAN, Servers and Workstations as well as all applications and systems
• Ensure minimum downtime of critical equipment
• Perform preventive maintenance for all IT resources
• Load update patches to existing desktop software
• Enhancing the business processes of the organization and identify requirements for improvements and new functionality
• Oversight IT infrastructure, budgeting, planning, provisioning, installation, and operation
• Respond to user requests for application or hardware support, and process these requests via the standard Incident management process
• Support Voice Platforms (Avaya PBX & IP Phones, Landline PRI, Smartphones, Tablets, Data modems, Site to site connection, , , )
• Assist in budgeting, PC procurement, imaging and deployment
• User training & on-boarding
• Asset Management
• Vendor Management
• Contract Negotiation
• Manage the procurement, repair and disposal of computer equipment and storage of spares in-line with organization standards
• Monitor 3rd party technical support contracts and evaluates performance of IT suppliers, services and products including initial drafting and negotiation
• Provide local support for global IT initiatives and Projects
• Facilitating IT Internal and External audits
• Contribute and participate effectively in Ensuring that both Global and Local IT standards and policies are followed in Egypt, as well as ITIL Standards
• G Suite
• Active Directory
• Citrix client configuration and troubleshooting
• LANDESK management software suite
• VMware Workspace One UEM
• Remedy IT service management suite
• SolarWinds Network performance monitor
• Cisco TelePresence Audit & Support Engineer @ Cisco Systems
• IT On-Site Support Engineer @ Nokia Egypt
• Provide 2nd & 3rd level HW & SW support to LAN/WAN, Servers and Workstations as well as all applications and systems
• Ensure minimum downtime of critical equipment
• Perform preventive maintenance for all IT resources
• Load update patches to existing desktop software
• Respond to user requests for application or hardware support, and process these requests via the standard Incident management process
• User training & on-boarding
• Asset & Vendor Management
• Manage the procurement, repair and disposal of computer equipment and storage of spares in-line with organization standards
• Provide local support for global IT initiatives and Projects
• Apple Sales & Support Professional
• Deputy Store Manager
• Established HW/SW service center, leading 2 engineers
• Managing stores procurement budget for retail
• Outsourcing IT Services & Support to small & mid-size companies through annual contracts
• Install, Configure and Upgrades Operating Systems and software
• Performing weekly backup
• Troubleshooting desktop environments
• Supporting end users in & out of workplace
• Troubleshooting Internal Network, Printers, Access Points & Projectors
• Design, Develop & Update The Organizations web Sites
• Manage organizations e-mailing system
• Evaluate new hardware and software to meet company requirements
• Prepare IT budget and monitor spending
• Conduct training for employees to use the new technologies improving their work efficiently
• 1st level Technical Support for ADSL services & Billing
• Performing troubleshooting with customers for:(ADSL/ SDSL/ Local Loop) problems
• Configuring ADSL modems & routers
• 1st level Technical Support for ADSL services
• Performing troubleshooting with customers for:(ADSL/ SDSL/ Local Loop) problems
• Configuring ADSL modems & routers
• Indoor Sales
• Specialized in Network devices & Laptops