Supervisor
Kahramaa
Total years of experience :17 years, 3 Months
Job Title : Emergency Supervisor (Water Department )
Job Description :
1- Mange complaint received by call center
2- Control and distribute technician teams
3- Achieve the required response time and repairer time
4- Solve the problem and achieve KPI
5- Reporting to the higher level of management (weekly report-Monthly report).
Employer: PS-TECH ( Kahramaa Contractor )
Employer Country : Qatar -Doha
From : October 2013 To : Date
sales team leader at Te data store
1- Control the floor.
2-Mange my team issue.
3- Control Sales and achieve Target.
4-Reporting to the higher level of management (weekly report-Monthly report).
Job title: customer care (call center Team leader).
1-monitor The agent and quality of service and inf which given to the customer .
2-achieve first call resolution (FCR).
3-satisfy the customer and create raving fan.
Employer: Vodafone Egypt.
Employer Country: Egypt.
From: Jan 2007.
To: Feb 2008.
1- Control the floor.
2- Handel any new issue happen in the floor.
3- Mange my team issue.
4- Control Sales and achieve Target.
5- Reporting to the higher level of management (weekly report-Monthly report).
Job title: Executive Sales “in charge “.
1-Handel customers complain and meet there needs.
2- Mange the floor.
3-control Sales and achieve Target.
4-help other to do their tasks and observation.
5-handling cash issue (daily).
6-delagation for the Store Mangers.
7-reporting to the higher level of management (weekly report-Monthly report- revenue report).
8-handling staff and leading shifts.
Employer: Vodafone Egypt.
From: March 2008.
To: to date.
Job title: customer care (call center Agent).
1-recive the costumer calls and meet there need.
2-achive first call resolution (FCR).
3-satsify the customer and create raving fan.
Employer: Vodafone Egypt.
Employer Country: Egypt.
From: Jan 2007.
To: Feb 2008.
Thanway amaa