Service Manager -Scrum Master
Oryx security systems
Total years of experience :27 years, 4 Months
Job title: Technical Support &Service Engineer
Employer: QDVC -QATAR
Employer's Country: QATAR
Job description
Managerial Role: Manage Technical Support Service with regard to improving QDVC Monthly
performance; conduct regular meetings to follow up on work.
Mohamed Gaber's CV 1
Support Top Management in selecting new products/brands for the company and the establishment of new divisions (e.g. elector-mechanic, coordinating
conferences, networking, etc)
Advice Top Management on expected product stock.
Support Top Management in deciding Quarterly Division Targets.
Follow-up on payment & collection progress.
Minimize the impact of problems on the availability of services.
Manage problems from identification of the root causes through the major
incidents to the provision of quality solutions and service recovery/delivery.
Develop Optimum trouble-shooting and problem solving abilities.
Support various (software, hardware and networks), troubleshooting,
administration at all levels.
Support business critical applications and in house software.
Deliver all significant results within deadlines.
Work effectively as part of the team.
Purchase printer, desktop equipment, laptops and software.
Document procedures to be followed by all support teams.
Monitor and deliver Service Level Agreements (SLAs)
Interview and evaluate new staff to the department.
Technical Role: Carry out sup surveliers to help construct Annual Service Contracts.
Construct spare parts stock worksheets.
Arrange monthly users' maintenance service visits.
Mohamed Gaber's CV 2
Previous employment
Engineering
Major: Electrical Engineering
Graduation project: High Voltage Isolator
Grade: Good
Graduation year: 1996
AREAS OF EXPERTISE
IPG Expert (Imaging and Printing Group) for more than 14 years HP and Xerox
Business expansion
Organizing events
Team leadership
Product development
Recruitment
Manpower planning
Work Experience
Current job (June 2011-Now)
Technical Role: Organize and coordinate international conferences and events (e.g. Arab
Summit 2009, UN 2008, Gaza Summit 2010, Darfur Negotiations, etc)
Carry out customer surveys to help construct Annual Service Contracts.
Construct spare parts stock worksheets.
Arrange monthly clients' maintenance service visits.
Prepare quotations for client companies.
Support Sales team as a Technical Advisor during meetings with clients.
In critical, incomplete situations, respond to clients calls.
Pay suitable visits to end users for seminars and technical presentations with salesperson or distributors while collect marketing information and competitor
information analysis.
2-Job title: Assistant Service Manager (Canal Branch)
Employer: Xerox
(August 2006-May 2011Now)
Job title: Service Manager
Employer: NCS -QATAR
Employer's Country: QATAR
Job description
Managerial Role: Manage Technical Support Team (5 members) with regard to improving their
Monthly Results (response time - call back - long down time - cost of spare
parts); evaluate their performance and conduct regular meetings to follow up on work.
Support Top Management in selecting new products/brands for the company and the establishment of new divisions (e.g. elector-mechanic, coordinating
conferences, networking, etc)
Advice Top Management on expected product stock.
Support Top Management in deciding Quarterly Division Targets.
Follow-up on payment & collection progress.
Minimize the impact of problems on the availability of services.
Manage problems from identification of the root causes through the major
incidents to the provision of quality solutions and service recovery/delivery.
Develop Optimum trouble-shooting and problem solving abilities.
Support various (software, hardware and networks), troubleshooting,
administration at all levels.
Support business critical applications and in house software.
Deliver all significant results within deadlines.
Work effectively as part of the team.
Purchase printer, desktop equipment, laptops and software.
Document procedures to be followed by all support teams.
Monitor and deliver Service Level Agreements (SLAs)
Interview and evaluate new staff to the department.
Mohamed Gaber's CV 3
Employer's Country: Egypt
Duration: 2003 till 2006
Job description
Prepare quotations for client companies.
Arrange monthly clients' maintenance service visits.
Improve team's Monthly Results (response time - call back - long down time
- cost of spare parts)
Support Sales team as a Technical Advisor during meetings with clients.
1. Job title: Maintenance Engineer
Employer: Xerox (photocopiers)
Employer Country: Egypt
Duration: 1997 till 2003
Job description
Respond to customers' calls in the Red Sea Area and the Canal Area (Ismailia
- Port Said-Suez-Arish-10th of Ramadan and Zagazig)
Improve my Monthly Results (response time - call back - long down time -
cost of spare parts)
Mohamed Gaber's CV 4
Related Courses
Cisco Certified Network Associate, August 2010.
First University Degree: B.Sc. Engineering University: Suez Canal University