محمد alilat

Missions : Charged of the following tasks for the Caterpillar machines and Mecalac.
1-Reporting of all technical incidents (SIMS ticket) in service information management system.
2-Enrollment delivery date and pre-delivery inspection for new machines and work tool.
3-Treatment of all warranty claims, all jobs on machine CAT and MACALAC, parts and labour.
4-Control repayements (settlements) and developement of invoices.
5-Enrollment and ordering parts and media for improvements program PSP and PIP.
6-Enrollment of extended coverage and equipment protection plans EPP new and used machines.
7-Ordering and installating software of Caterpillar and Olympian, SIS DVD et ET, Compass et EST.