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Mohamed almogtba Abbas, WPS Engineer

Mohamed almogtba Abbas

WPS Engineer·meeza

Qatar

Bachelor's degree, Telecommunication And Information Technology

Work experience

Total years of experience: 6 years, 9 months

WPS Engineer

November 2020 - Present

meeza

Doha, Qatar

November 2020 - Present

Provide on-site support for end users’ IT equipment
-Be responsible for resolving or escalating customer reported Incidents and Service Requests assigned to them in the service desk tool.
-Create, document, and review work instructions to help deal with similar incidents and requests.
- Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum.
-Provide Level 1 System admin end-user support on following technologies, Active Directory, Windows server 2012, Exchange, SCCM.
Company industry:
IT Services
Job role:
Information Technology

IT Technical Support Engineer

August 2018 - August 2019

VOIP

Khartoum, Sudan

August 2018 - August 2019

Company industry:
Telecommunications
Job role:
Information Technology

Education

The Future University - Sudan

April 2018

April 2018

Bachelor's degree, Telecommunication And Information Technology

Sudan

Skills

Network Services

Expert

System Administration

Expert

Networks

Expert

Telcommunications

Expert

windows server 2016(mcsa)

Expert

CCNA Certified

Expert

Microsoft Azure Administrator cCdrtified

Intermediate

Social profiles

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
Azure Administrator
Jun 2020
Microsoft Certifie Server Associate
Jun 2020
Cisco Certifie Network Associate
Jul 2020