Regional Business Development - CRM - Training Unit Manager
Andalusai
مجموع سنوات الخبرة :21 years, 4 أشهر
▪ Effectively managed training & CRM functions & their
assigned teams all over KSA organization business units
achieving organization goals.
▪ Conducted evaluations of training courses to uncover areas
in need for improvement.
▪ Planned and led training programs for team development.
▪ Delivered TOT for the trainers' team to develop their training
skills & enhancing their efficiency.
▪ Performed Training Needs Analysis to determine the specific
team skills gap.
▪ Enhancing company hospitals' performance.
▪ Effective management for the hospital representatives'
team to reach their targets.
▪ Enlisting new SKUs in key hospitals' formularies.
▪ Facilitating issues for better company hospital performance.
▪ Coordinating hospitals' marketing activities.
▪ Enhancing company relations with hospitals key decision
makers
A▪ Raising the team skills level & enhancing their performance
effectiveness being the core in maintaining SPIMACO
market leader position in the Saudi pharma market.
▪ Targeting the strategic corporate objectives through careful
tailoring of training materials & effective training delivery.
▪ Keeping a non-stop development for the training process
through running continuous evaluation for all the training
activities
▪ Selecting the right calibers to lead company performance
in different functions through proper evaluation for different
corporate team members
▪ Sharing in the careful preparation of training courses & their
materials.
▪ Developing team relations with key customers, by applying
modern CRM strategies including proper customers profiling,
targeting, segmentation & training organization team in all
levels on modern concepts of customer relationship
management.
▪ Successfully assigned for managing (1) line team keeping
total line yearly target achievement with company
targeted growth rates.
▪ Proper distribution of a challenging while achievable target
on team members.
▪ Logic potentiality-based area customers' assignment for
team members.
▪ Directing team for effective planning, forecasting &
following up their performance.
▪ Efficient team coaching to maximize their performance.
▪ Developed team communications and information for
meetings.
▪ Prepared timely and accurate team performance reporting
and analysis.
▪ Implemented more efficient processes for resources
utilization.
Covered both primary care & specialty care lines. Achieving company targeted market share & sales volume through promoting company products for medical professionals through direct customer face to face sales & group presentations, in addition to performing the sales transactions.
(cephalosporin antibiotics, ferric hydroxide polymaltose complex oral antianemic, iron sucrose systemic antianemic, fluconazole systemic antifungal, NSAID, atorvastatin lipid lowering agent, clopidogrel antiplatelet, gliclazide oral antidiabetic, pantoprazole proton pump inhibitor, metformin oral hypoglycemic)
Outstanding track records in sales performance. (achieving the Kingdom Best Achiever position many times & in both primary care & specialty care lines - special rewards for exceptional records in special schemes & campaigns)
(3rd Generation Cephalosporin, Macrolid Antibiotics, NSAIDS, Corticosteroid)
(Liver Support, Digestive Aid, Fiber Laxative, Propolis, Aphrodisiac)