Senior Projects Manager
Compactsoft
Total years of experience :16 years, 9 Months
• Managing large and medium Microsoft Dynamics ERP & CRM Implementation AX 2012 & D365.
• Delivers engagements within the constraints of schedule, features/functionality, and budget.
• Manages the work that must be done in order to deliver an integrated solution usually composed of products, services, or a formalized solution offering.
• Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle and create an environment to support it where the project team has visible, measurable, and repeatable processes for managing these risks.
• Executes established (as mutually agreed to) policies and procedures for the project, e.g. quality assurance, team reference guide, communication plan, and setting up the environment.
• Manages (as mutually agreed to) Microsoft resources, partners and/or customer resources and materials (equipment, supplies, stock, or consumable/perishable items) used to complete tasks in a project.
• In addition, performs the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol.
• Verification of Current business process and document sign off with department head and core team members
• Documentation of all new business processes as per ERP workflow.
• Managing Salesforce CRM software projects through full lifecycle with three KPIs in mind: time, budget, and quality.
• Prepare and maintain project artifacts: projects charter, project plan, submission cover sheets, sign-off sheets, etc.
• Managing and control the project's development, testing, and live environments throughout the project lifecycle.
• Managed team backlog and daily tasks: development, quality, data migration, integration, etc.
• Constantly monitoring and reporting regularly on the progress of the project deliverables to all stakeholders.
• Analyze requirements to determine the optimal way to leverage standard Salesforce.com capabilities, generating the initial system architecture, project scope, recommended implementation approach, including phases and team sizes to assist in the sales process.
• Appling change management processes for documenting, communicating, and testing code releases from Sandboxes to Production environments.
• Participating in pre-sales activities to validate the project scope, effort, pricing, timeline, resources.
• Allocating resources and define roles and responsibilities, specific outcomes, and clear measures for quality and success of the team.
• Maintaining and nurture client relationships to ensure additional business and drive deeper, strategic interactions between the client and Cloud Concept.
• Managed & Performed administration for STC IPTV Project to ensure full system operation and full data collection for IPTV monitoring systems.
• Managed & Planned the strategic guidance and successful delivery for STC ESA Project with deep emphasis on prevention and consultative advice.
• Managed a diverse and complex scope of support issues and the delivery of recommended and agreed-upon services to achieve customer satisfaction.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Installed, diagnose and troubleshot UNIX and Windows processing problems and applied solutions to increase company efficiency.
• Ensure all IPTV Software projects were delivered on-time, within budget and with the agreed scope and quality level for Telal North Coast Project - Golf Porto Marina Project.
• Developed a detailed project plan to monitor and track progress plus ensuring resource availability and allocation.
• Provided continued maintenance and development of bug fixes and patch sets for IPTV applications.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Successfully managed the relationship between all stakeholder to ensure the coordination in project implementation plus setting customer expectations.
• Managed changes to the project scope, project schedule, and project costs using appropriate change management techniques.
• Responsible for installing and managing IPTV middleware Linux Servers, VMware Servers, DVB Streaming servers, STB and monitoring Servers.
• Led the planning and execution of test campaigns (including functional, performance and UAT testing).
Implementation of IPTV project in MEA region
Support Etisalat ADSL & Leased Line customers
Computer Engineering