Director of Projects and Facilites Department (General Services)
Emirates Transport
Total years of experience :21 years, 10 Months
Accomplishments:
• Bringing a strategic vision to facilities management and general services, driving operational excellence, and contributing to the overall success of Emirates Transport (ET).
• Contributing to the success of facility division business through effective facilities planning, developing new sources of revenue, and streamlining operations to improve the quality of services and thus customer satisfaction.
• Seasoned and hands-on director of facilities to direct the running of the facilities division and create a safe and efficient work environment that improves business performance and optimizes staff productivity.
Key Responsibilities:
• Providing excellent and sustainable operations and facility management services that exceed expectations and continuously improve productivity, reliability, and costs.
• Directed and coordinated various projects and ensured the successful delivery of projects within scope, budget, and timeline.
• Establishing the company's vision, goals, and objectives, offering tailored facilities and project engineering services for both new construction projects and existing building structures.
• Devising comprehensive processes and programs, conducting feasibility studies and business plans for a diverse portfolio of projects, coordinating facilities management initiatives and operational programs resulting in continuous readiness, operational effectiveness, and minimizing downtime.
• Orchestrating seamless integration of Design Solutions, Office Space Management, Archiving Services, Pantry, and Stationery Services across all ET locations and Business Units (BU’s).
• Strategic linking of the company's vision to forecasts, budgets, and targets, overseeing CAPEX and OPEX operations, aligning project goals with overall business objectives. Resulting in improved productivity and profitability, optimizing performance and cost savings.
• Providing excellent and sustainable facilities through comprehensive health and safety integration and automation (SMART Solution) directing all Cleaning and Pest Control Services throughout all ET locations and BU’s.
• Handpicked to lead Fleet Management for Head office services, including the management of Ancillary Vehicles offering vital inputs in managing Asset Management, and implementing streamlined asset disposal procedures.
• Offering technical expertise in managing Facilities Management Contracts by effectively conducting thorough Technical Evaluation for the Procurement Department. while meeting the stringent budget, quality, and safety standards.
• Developing effective relationships with all project stakeholders, facilities suppliers and contractors and monitoring against contractual KPIs and SLAs ensuring the best value.
• Embedding compliance with policies and procedures, promptly responding to resolving operational problems, and issues, and managing customer servicing and satisfaction.
• Building and leading cross-functional teams in a global, matrix environment. Functioning as Stealth Leader, Synergist, and Culture Builder- who sets clear strategic objectives, and motivates teams to deliver exceptional business results.
Accomplishments & Key Responsibilities:
• Developed and executed a strategic plan aimed at attaining key target objectives, ensuring alignment with organizational goals. Streamlined operational procedures to maintain facilities in optimal condition.
• Flawlessly directed all facilities and operations including building services, strategic planning, and coordinated activities for comprehensive facility management.
• Systematized processes managing the company property and assets, commanded multifunctional activities such as warehouses, resource mobilization, landscaping, staff, site visits, contracts, cleaning, manpower, materials, project control, security, health and safety, sustainability audits, and maintenance activities (PPM, RPM).
• Managed ongoing facilities operations and activity to improve efficiency by reducing operating costs while meticulously preparing aggressive budgets for optimal financial management.
• Owned full management responsibility for developing strategic business plans, reviewing mid-year and year-end performance contracts, and customizing contracts to the needs of relevant departments, aligning with corporate strategy and management directives.
• Commanded facility management operations through upgrades in facility operations ensuring all the requisite resources like manpower, materials/equipment, and approvals/certifications are made available for a smooth workflow.
• Prepared accurate contracts, developed effective relationships with all facilities vendors and third-party providers and while ensuring adherence to quality, KPIs, and SLAs in addition to fostering positive working relationships and driving successful outcomes.
Accomplishments & Key Responsibilities:
• Contributed to the development of the strategic plan, incorporating Key Performance Indicators (KPIs) for departmental projects. Conducted thorough evaluations of requirements for new projects, streamlining tender processes, budgets, and negotiations following FIDIC regulations.
• Directed and coordinated various projects and ensured the successful delivery of projects within scope, budget, and timeline.
• Oversaw the full lifecycle of projects, involving budget preparation, team recruitment, supplier acquisition, and detailed project planning, encompassing new building construction, roads, and pavement projects.
• Provided leadership and motivation to project team members, cultivating a collaborative and high-performance environment throughout the entire project life cycle.
• Handled a diverse portfolio of projects covering building construction and road projects of diverse types, including commercial, educational, sports, government, healthcare projects, main roads, roundabouts, tunnels, and public parking, surpassing a value of 1 billion Dirhams.
• Effectively managed development and service projects, including land leveling, landscaping, streets, lakes, waterfalls, and parks and gardens development. Established and maintained project methodologies, ensuring strict adherence to relevant regulations, building codes, software, and health and safety standards.
• Monitored security and safety procedures for facilities and contracted operators, ensuring a secure and compliant work environment. Conducted comprehensive assessments of MEP and A/C systems, ensuring the continuous effectiveness of facilities building services.
• Tracked and monitored general maintenance works and facilities management, with a specific focus on the education sector. Fostered effective communication channels with strategic partners and relevant government departments to facilitate smooth project coordination.
Bachelor in Civil Engineering, Emirates University, AlAin, Jan 2002